Angelica Green
Daytona Beach
Summary
Dynamic healthcare professional with extensive experience at Humana, excelling in patient referrals and insurance verification. Proven ability to enhance operational efficiency through meticulous data entry and effective patient scheduling. Strong understanding of HIPAA regulations and a commitment to delivering exceptional patient service. Recognized for improving referral processes and ensuring compliance.
Overview
5
5
years of professional experience
Work History
Referral Coordinator
Humana
11.2024 - Current
- Coordinated patient referrals to ensure timely access to specialty care services.
- Managed scheduling and follow-up communications for patient appointments and procedures.
- Monitored referral documentation for accuracy, ensuring compliance with healthcare regulations.
- Assisted in resolving patient inquiries related to referral status and insurance verification.
- Responded to patient inquiries to offer timely updates regarding referral status.
Patient Service Specialist
Texas Neurology
08.2022 - 12.2023
- Coordinated patient scheduling and managed appointment reminders to enhance operational efficiency.
- Assisted in insurance verification processes, ensuring accurate patient information for billing and claims.
- Provided front desk support, greeting patients and addressing inquiries to create welcoming environment.
- Maintained electronic health records with attention to detail, ensuring data accuracy and compliance.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Answered incoming calls, scheduled appointments and filed medical records.
Patient Registrar Team Lead
HCA Healthcare Inc.
02.2021 - 08.2022
- Registered patients using electronic health record systems to ensure accurate data entry.
- Verified insurance information and collected co-pays, enhancing patient registration process efficiency.
- Scheduled appointments and coordinated communication between patients and medical staff for optimal care delivery.
- Assisted in maintaining patient confidentiality and compliance with HIPAA regulations during the registration process.
- Implemented best practices for data accuracy, ensuring seamless integration into health information systems.
- Trained new registrars on operational procedures and software tools to enhance team efficiency and performance.
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Collected and processed co-payments and out-of-pocket charges using Software.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
Office Administrative Assistant
Chiro Sports Med
06.2020 - 01.2021
- Managed scheduling and coordinated appointments to optimize office efficiency.
- Assisted with document preparation and maintained organized filing systems.
- Supported team communication by responding to inquiries and relaying messages promptly.
- Utilized office software to update databases and track administrative tasks.
- Assisted in implementing office procedures to enhance workflow and productivity.
Education
High School Diploma -
River Rouge
Michigan Healthcare Administration
Western Governors University
Salt Lake City, UT11.2025
Skills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Patient scheduling
- Data entry proficiency
- HIPAA regulations
Timeline
Referral Coordinator
Humana
11.2024 - Current
Patient Service Specialist
Texas Neurology
08.2022 - 12.2023
Patient Registrar Team Lead
HCA Healthcare Inc.
02.2021 - 08.2022
Office Administrative Assistant
Chiro Sports Med
06.2020 - 01.2021
High School Diploma -
River Rouge
Healthcare Administration
Western Governors University