Angelica Grijalva
Summary
Certified Phlebotomist with knowledgeable experience in drawing blood and handling specimens. Known for strong team collaboration and adaptability to changing needs, ensuring efficient and reliable service. Skilled in venipuncture, patient care, and maintaining sterile environments, with focus on achieving best results and high standards. Dependable and prepared to contribute to patient care and diagnostic accuracy.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Phlebotomist position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Walmart Health Care Center
Walmart
07.2021 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Verified and updated existing patient and insurance information.
- Promoted company-wide adherence to best practices in EHR management by emphasizing the importance of accurate and timely data entry within Epic systems.
Green Oaks Nursing Home
Green Oaks Nursing Home
05.2018 - 10.2020
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Promoted company-wide adherence to best practices in EHR management by emphasizing the importance of accurate and timely data entry within Epic systems.
Education
High School Diploma -
Van High School
Van Tx 05-2018
Skills
- Compassionate
- Reliable team player
- Patient Care
- Safety Precautions
- Patient-focused care
- Healthcare ethics
- Medical terminology knowledge
- Maintaining privacy
- Bedside manner
- Valid Texas driver's license
- HIPAA Compliance
- Basic Life Support
- Medical Records Management
- EMR / EHR
- EHR Management
- Certified in CPR/AED
Certification
- Certified Nursing Assistant (CNA)
- Certified Phlebotomy Technician (CPT) - National Healthcare Association (NHA).
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- Pharmacy Tech Trainee
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Walmart Health Care Center
Walmart
07.2021 - 08.2024
Green Oaks Nursing Home
Green Oaks Nursing Home
05.2018 - 10.2020
High School Diploma -
Van High School