Angelica Grullon
Lawrence,MA
Summary
Compassionate and detail-oriented healthcare professional with hands-on patient care experience and a strong commitment to delivering high-quality service. In the process of completing EKG Technician training and eager to apply clinical knowledge, excellent communication skills, and a patient-centered approach in a healthcare setting. Background includes experience as a Patient Care Assistant (PCA), healthcare call center representative, beauty advisor, babysitter, and customer service team member, demonstrating adaptability, professionalism, and the ability to build trust with individuals from diverse backgrounds. Recognized for staying calm under pressure, working collaboratively with healthcare teams, maintaining confidentiality, and providing exceptional care and support to patients.
Overview
2
2
Languages
2027
2027
years of professional experience
Work History
Personal Care Assistant
Tempus Unlimited
Lawrence, Pennsylvania
2022 - 05.2026
- Monitored client health and reported changes to healthcare professionals.
- Delivered medication reminders and ensured adherence to schedules.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Provided ongoing compassionate patient care for each client.
Call Center Representative
Greater Lawrence Family Health Center
Methuen, Massachusetts
09.2022 - 01.2025
- Assisted patients with scheduling appointments and navigating healthcare services.
- Handled incoming calls and addressed patient inquiries effectively.
- Collaborated with healthcare staff to ensure smooth patient flow and communication.
- Provided empathetic support to patients, fostering a welcoming atmosphere.
- Resolved billing questions and explained insurance processes to patients clearly.
- Documented patient interactions to improve service delivery and follow-up care.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Beauty Advisor
Ulta
Salem, New Hampshire
01.2021 - 2022
- Assisted customers in selecting beauty products tailored to individual needs.
- Educated clients on skincare routines and makeup application techniques.
- Managed inventory levels, restocking products as needed to meet demand.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Greeted customers upon entering store or salon and established friendly relationships with them.
Babysitter
Work Out world
Methuen, Massachusetts
2019 - 2020
- Supervised children during workouts and activities to ensure safety and engagement.
- Organized playtime and structured activities for various age groups at the facility.
- Communicated effectively with parents about children's needs and daily experiences.
- Maintained cleanliness of play areas and equipment to promote a safe environment.
- Maintaining a positive attitude while being patient and understanding with the children.
- Remaining alert at all times while caring for multiple children simultaneously.
Education
High School Diploma -
Lawrence High School
Lawrence, MA05-2021
Certificate - EKG Technician
Bunkerhill Community College
Chelsea, MA07-2026
Some College (No Degree) - Radiology Technician
Northern Essex Community College
Haverhill, MA07-2026
Skills
- Patient care
- Medical terminology
- Customer service
- HIPAA compliance
- Appointment scheduling
- Vital signs measurement
- Patient communication
- Team collaboration
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Call Center Representative
Greater Lawrence Family Health Center
09.2022 - 01.2025
Beauty Advisor
Ulta
01.2021 - 2022
Personal Care Assistant
Tempus Unlimited
2022 - 05.2026
Babysitter
Work Out world
2019 - 2020
High School Diploma -
Lawrence High School
Certificate - EKG Technician
Bunkerhill Community College
Some College (No Degree) - Radiology Technician
Northern Essex Community College