Summary
Overview
Work History
Education
Skills
Languages
Timeline
Intern
Angelica Guajardo

Angelica Guajardo

San Angelo,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Senior Customer Service Representative

Hsf Financial
4241 Southwest Blvd Suite 107-D San Angelo, Tx
06.2023 - Current
  • Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
  • Delivered prompt service to prioritize customer needs.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Met customer call guidelines for service levels, handle time and productivity.

Senior Sales Representative

Ashley HomeStore
4225 Sunset Dr San Angelo, TX 76904 United States
04.2022 - 01.2023
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Streamlined internal processes by collaborating closely with colleagues from other departments such as marketing, operations, and finance.
  • Upsold warranties and complementary products to customers through persuasive marketing techniques.

Home Health Aide

CDS In Texas
6243 IH-10 W Unit 430 San Antonio, TX 78201 Unite
12.2021 - 04.2022
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Communicated regularly with clients' families to provide updates on health and wellbeing.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Administered medication as directed by physician.

Education

High School Diploma - Stem

Pays High School
2223 Brown St San Angelo, TX 76903 United States
05.2021

Skills

  • Account Updates
  • Key holder experience
  • Call Center Operations
  • Customer Relations
  • Needs Assessment
  • Calm and Professional Under Pressure
  • 40 wpm Typing Speed
  • Customer Service
  • Microsoft Office
  • Relationship Building
  • Conflict Management
  • Sales Transactions
  • Complaint Investigation

Languages

English
Full Professional

Timeline

Senior Customer Service Representative

Hsf Financial
06.2023 - Current

Senior Sales Representative

Ashley HomeStore
04.2022 - 01.2023

Home Health Aide

CDS In Texas
12.2021 - 04.2022

High School Diploma - Stem

Pays High School
Angelica Guajardo