Angelica Guerin
Gresham
Summary
Results-driven Production Scheduler with expertise in optimizing scheduling processes and managing deadlines. Proven ability to enhance on-time delivery rates and ensure customer satisfaction through effective teamwork and problem-solving.
Overview
14
14
years of professional experience
Work History
Production Scheduler/Production Planner
Eastside Plating
Portland, OR
03.2023 - Current
- Assisted in developing production schedules based on inventory levels and demand forecasts.
- Coordinated with team members to ensure timely completion of production tasks.
- Monitored workflow and identified potential bottlenecks in the scheduling process.
- Supported data entry for scheduling software to maintain accurate production records.
- Collaborated with departments to align production priorities with operational goals.
- Participated in training sessions to enhance understanding of scheduling tools and processes.
- Enhanced on-time delivery rates by maintaining accurate production planning and prioritizing tasks.
- Managed scheduling conflicts swiftly to prevent delays in production and ensure customer deadlines were met.
- Monitored production progress and adjusted schedules in real-time to meet changing demands and priorities.
- Improved on-time delivery rates by optimizing scheduling processes and closely monitoring production flow.
- Engaged with customers daily to establish mutually agreeable due dates.
Production Floor Lead
Eastside Plating
Portland, OR
03.2023 - Current
- Conducted thorough inspections of parts to identify and address any damages.
- Supervised team members on task prioritization and workflow management.
- Analyzed plating discrepancies and provided corrective direction to improve results.
- Coordinated inspection, packing, and shipping processes for parts to maintain quality control standards.
Packer Associate
Amazon
Troutdale, OR
04.2020 - 03.2023
- Operated packaging machinery to prepare products for shipment efficiently.
- Collaborated with team members to maintain high productivity levels during peak hours.
- Conducted quality inspections to ensure compliance with safety and packaging standards.
- Streamlined packing processes, reducing time per package without compromising quality.
- Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
- Completed high-volume packing assignments quickly while maintaining strict quality standards.
- Reduced product damage rates by carefully handling items during the packing process.
- Demonstrated flexibility in adapting to shifting priorities or sudden changes in workload due to unforeseen circumstances.
- Maintained clean and safe work environment, adhering to company safety regulations and policies.
- Increased customer satisfaction with properly packaged items, ensuring secure delivery and minimal returns.
Order Picker Operator
Staples Fulfillment Center
Portland, OR
11.2015 - 04.2020
- Operated warehouse equipment to efficiently pick and prepare orders for shipment.
- Improved order accuracy by meticulously picking items according to pick list.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
Layaway Associate
Kmart, Sears Holding
Portland, OR
05.2015 - 11.2015
- Processed layaway transactions accurately to ensure customer satisfaction and retention.
- Organized merchandise in layaway department to streamline retrieval and improve service efficiency.
- Assisted customers with inquiries regarding layaway policies and procedures, enhancing overall shopping experience.
- Collaborated with team members to maintain inventory accuracy and optimize stock levels within layaway area.
- Resolved customer issues related to layaway agreements, demonstrating problem-solving skills and commitment to service excellence.
- Resolved customer issues regarding layaway orders in a timely manner, fostering trust and loyalty among shoppers.
- Supported loss prevention efforts by monitoring high-value items placed on layaway and following established security protocols.
- Assisted customers with layaway transactions, ensuring timely payments and successful order completion.
- Processed returns or cancellations promptly, adhering to company policies while maintaining excellent customer service.
Fitting Room Attendant/Cashier Assistant
Ross Dress for Less
Portland, OR
09.2011 - 06.2015
- Assisted customers with fitting room inquiries, ensuring positive shopping experiences.
- Maintained organization of fitting rooms, promoting cleanliness and accessibility.
- Monitored inventory levels of merchandise in fitting areas, facilitating restocking efforts.
- Collaborated with team members to enhance customer service standards and efficiency.
- Cleaned and maintained fitting rooms regularly.
- Organized clothing and accessories that customers had returned to fitting room desk.
- Reduced theft by limiting number of items that each customer took into fitting rooms.
- Answered customer telephone calls to provide information about store policies and available merchandise.
- Repackaged and tagged returned items for sales floor.
- Checked garments for damage and placed tags prior to returning items to sales floor.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring positive shopping experiences.
- Maintained accurate cash register balances throughout shifts.
- Resolved customer complaints effectively, fostering loyalty and satisfaction.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Parkrose High School
Portland, OR06-2011
Skills
- Production coordination
- Capacity planning
- Scheduling optimization
- Deadline management
- Customer service
- Problem-solving
- Time management
- Teamwork
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Adaptability and flexibility
- Detail-oriented
- Relationship building
- Documentation skills
- Conflict resolution
- Computer literacy
- Record keeping
- Adaptability
Timeline
Production Scheduler/Production Planner
Eastside Plating
03.2023 - Current
Production Floor Lead
Eastside Plating
03.2023 - Current
Packer Associate
Amazon
04.2020 - 03.2023
Order Picker Operator
Staples Fulfillment Center
11.2015 - 04.2020
Layaway Associate
Kmart, Sears Holding
05.2015 - 11.2015
Fitting Room Attendant/Cashier Assistant
Ross Dress for Less
09.2011 - 06.2015
High School Diploma -
Parkrose High School