Summary
Overview
Work History
Education
Skills
Timeline
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Angelica Gutierrez

Lindsay,CA

Summary

Shift Leader with over 4 years of experience in the fast-paced food industry, specializing in team leadership and exceptional customer service. Proven expertise in operations management, training, and problem-solving consistently enhances team morale and operational efficiency. A strong commitment to fostering a collaborative work environment drives success through effective communication and streamlined processes. Passionate about motivating teams to achieve excellence and exceed performance goals.

Overview

6
6
years of professional experience

Work History

Shift Leader

Farmer Boys
10.2020 - 06.2025
  • Train new staff in duties, safety, and policies, enhancing team efficiency.
  • Manage store operations for secure openings and closings, ensuring safety.
  • Assist customers promptly, resolving inquiries and complaints effectively.
  • Coach team members to improve performance, fostering accountability.
  • Supervise food preparation, ensuring consistency with recipes and standards.
  • Fostered a collaborative team environment, enhancing morale and encouraging open communication among staff members.
  • Streamlined shift handover processes, improving operational efficiency and ensuring seamless service continuity.

Team Member

Farmer Boys
09.2019 - 10.2020
  • Delivered excellent customer service, enhancing satisfaction and loyalty.
  • Efficiently processed transactions, ensuring accuracy and speed.
  • Maintained cleanliness, contributing to a safe and inviting environment.
  • Resolved customer inquiries, improving overall experience.
  • Engaged with customers to address inquiries, providing valuable information and enhancing their dining experience.
  • Collaborated with team members to meet daily goals, demonstrating a strong commitment to teamwork and shared success.

Education

High School -

Lindsay High School
Lindsay, CA
06.2012

Skills

  • Team leadership
  • Cash handling
  • Staff training and development
  • Food safety compliance
  • Problem-solving
  • Customer service focus

Timeline

Shift Leader

Farmer Boys
10.2020 - 06.2025

Team Member

Farmer Boys
09.2019 - 10.2020

High School -

Lindsay High School

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