Angelica Guzman
Braselton,GA
Summary
Driven Lead Medical Assistant with extensive experience at Ortho Sport and Spine Physicians, adept in patient care and team leadership. Excelled in HIPAA compliance and bilingual communication, significantly improving patient satisfaction. Skilled in phlebotomy and fostering a collaborative environment, consistently enhancing clinic efficiency and patient experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Ortho Sport and Spine Physicians
11.2023 - 06.2024
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Taught patients about medications, procedures, and care plan instructions.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Front Desk/Billing/Imaging and Sleep Study Coordin
Pulmonary and Sleep Specialist of Northeast GA
07.2022 - 04.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Trained new team members on company procedures, customer service and issue resolution.
- Scheduled, coordinated and confirmed appointments and meetings.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Contacted insurance companies for patient medical billing operations.
- Entered procedure codes and diagnosis codes into medical billing software.
Front Desk/Medical Assistant
Northside Primary Care, Inc
04.2021 - 07.2022
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Checked patient insurance, demographic, and health history to keep information current.
- Completed patient referrals to other medical specialists.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient spirometry.
Education
Medical Assistant
North Georgia Nursing Academy
Flowery Branch, GA09.2020
Skills
Front Desk Experience
Medical Assistant Experience
Referral Verification
BLS Certification
Appointment Scheduling
HIPAA Guidelines
Detail Oriented
Supply Ordering
Bilingual
Phlebotomy
Injection Administering
Injection Preparation
Injection Assisting
Team Player
Certification
Certified Medical Assistant
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Medical Assistant
Ortho Sport and Spine Physicians
11.2023 - 06.2024
Front Desk/Billing/Imaging and Sleep Study Coordin
Pulmonary and Sleep Specialist of Northeast GA
07.2022 - 04.2023
Front Desk/Medical Assistant
Northside Primary Care, Inc
04.2021 - 07.2022
Medical Assistant
North Georgia Nursing Academy
Certified Medical Assistant
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