Hi, I’m
Angelica Guzman
Oakland,CA
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
4
years of professional experience
Work History
Avilas Enterprises Inc.
Restaurant Waitress / Hostess
08.2022 - Current
Job overview
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Operated POS systems to cash out customer checks and complete order transactions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Used cash registers and credit card machines to cash out customers.
Los Molcajetes Restaurant
Waitress
07.2021 - 01.2022
Job overview
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
Consejo Nacional De Fomento Educativo
Preschool Teacher
11.2020 - 07.2021
Job overview
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Arise High School
Spanish Translator
07.2020 - 11.2020
Job overview
- Assisted non-speaking Spanish teachers with their needs.
- Made calls to communicate with parents who couldn't forward their needs due to communication.
- Allowed to make questions easier between teachers and parents.
- Created charts for teachers with parents who had already been spoken too, as well as parents who wanted to follow up with regards.
- Open schedule to assist calls during the day.
Education
Arise High SchoolOakland, CA
High School Diploma
06.2020
Skills
- Order Accuracy and Delivery
- To-Go Order Preparation
- Large-Scale Events Planning
- Money Handling
- Order Documentation
- Guest Satisfaction
- Opening and Closing Procedures
- Works well under pressure
- Multitasking
- Translator
- Fast Learner
Timeline
Restaurant Waitress / Hostess
Avilas Enterprises Inc.
08.2022 - Current
Waitress
Los Molcajetes Restaurant
07.2021 - 01.2022
Preschool Teacher
Consejo Nacional De Fomento Educativo
11.2020 - 07.2021
Spanish Translator
Arise High School
07.2020 - 11.2020
Arise High School
High School Diploma
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