Angelica Fishbeck
Gillette,WY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Rehab Therapy Technician/Department Secretary
CCH
Gillette, WY
08.2023 - Current
- Recorded patient progress in medical charts and reported any changes in condition or response to treatment to the therapist or physician.
- Assisted in the development of individualized treatment plans for each patient.
- Adapted techniques based on each patient's individual needs during therapy sessions.
- Supported therapists by helping them set up necessary equipment for treatment sessions.
- Provided emotional support and encouragement throughout the course of treatment plans.
- Communicated effectively with therapists, physicians, nurses, and other healthcare professionals regarding the needs of patients.
- Cleaned and maintained all rehabilitation equipment according to established protocols.
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Resolved customer complaints and issues promptly and professionally.
- Ensured compliance with company policies and relevant regulations.
Cashier
AutoZone
Laurel, MT
01.2022 - 07.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Collected payments and provided accurate change.
- Used suggestive selling techniques to promote add-on sales.
- Learned roles of other departments to provide coverage and keep store operational.
Admissions Manager
Bella Terra Billings
Billings, MT
04.2021 - 01.2022
- Assisted in the review of applications, transcripts, and other documents for admission decisions.
- Resolved any issues related to the admission process in a timely manner.
- Developed and implemented strategies to improve the admissions process.
- Provided administrative support to the healthcare team by coordinating meetings, maintaining calendars and taking minutes at meetings.
- Ensured HIPAA compliance by following all regulations related to the handling of confidential patient information.
- Scanned documents into electronic health record system for storage purposes.
- Met with patient families to explain to process of being admitted to a long-term care facility.
- Assisted in serving the patients in the dining room for daily meals.
- Volunteered for activities at the facility.
Billing Manager/Coding Manager
Landmark Bracing LLC
Gillette , WY
08.2019 - 11.2021
- Followed DME guidelines according to CMS for Medicare and Medicaid patients.
- Kept track and billed and coded multiple clinics DME sales.
- Researched discrepancies between customer records and internal systems.
- Maintained customer records in accounting systems ensuring accuracy of information entered into system.
- Developed and implemented billing procedures to ensure accurate data entry and timely payment collection.
- Assisted auditors with required documentation related to accounts receivable audits.
- Processed customer refunds promptly upon request.
- Adhered to HIPAA regulations when handling confidential information regarding patients' health care plans.
- Identified potential problems with claim submission process prior to submission.
- Performed data entry of patient information into medical billing system.
- Conducted research to determine correct coding for services rendered by providers.
- Assisted in the development of new procedures for processing Medicare claims.
- Investigated, corrected, and updated patient records as needed.
- Monitored status of unpaid claims and submitted follow-up requests as necessary.
- Provided guidance and assistance to colleagues regarding complex billing issues.
- Maintained detailed records of all activities related to Medicare billing.
Rehabilitation Technician/Office Assistant
North Platte Physical Therapy
Gillette, WY
01.2014 - 11.2021
- Organized recreational activities for patients designed to help them reach their recovery goals.
- Maintained records of patient progress in accordance with departmental policies and procedures.
- Assisted with patient transfers from bed to wheelchair or other mobility device.
- Reported any changes in the condition of the patient to the supervising therapist immediately.
- Implemented individualized treatment plans according to established protocols and standards of practice.
- Maintained confidentiality of sensitive patient data in accordance with HIPAA regulations.
- Observed safety precautions when working around medical equipment or assisting patients with mobility issues.
- Monitored vital signs such as blood pressure, pulse rate, temperature, respiration rate, and oxygen saturation levels.
- Assisted physical therapists with patient treatments and exercises.
- Performed cleaning duties for the treatment area including disinfecting equipment after each use.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Maintained an organized filing system of paper documents and electronic files.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Facilitated communication within the office and with external partners.
- Followed up on unpaid invoices to ensure timely collection of payments due.
- Monitored collections activity and maintained contact with customers regarding overdue payments.
- Maintained accurate records of all transactions processed within the billing system.
- Managed customer accounts and updated records as needed.
- Reached out to customers and paying entities to seek current and late payments.
Education
High School Diploma -
Westwood High School
Gillette, WY05-2006
Skills
- Rehabilitation techniques
- Patient Monitoring
- Administrative Support
- Patient care scheduling
- Patient Relations
- Insurance knowledge
- Pre authorizations
- Collection calls
- Billing
- Medical Coding
References
References available upon request.
Timeline
Rehab Therapy Technician/Department Secretary
CCH
08.2023 - Current
Cashier
AutoZone
01.2022 - 07.2023
Admissions Manager
Bella Terra Billings
04.2021 - 01.2022
Billing Manager/Coding Manager
Landmark Bracing LLC
08.2019 - 11.2021
Rehabilitation Technician/Office Assistant
North Platte Physical Therapy
01.2014 - 11.2021
High School Diploma -
Westwood High School
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