Angelica Hawes

• Operated multiple machines simultaneously to meet production requirements.
• Complied with company and OSHA safety rules and regulations.
• Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
• Updated daily production logs and informed management of production incidents or non-conformance issues.
• Inspected over 3,000 finished products pieces for quality and adherence to customer specifications.

Guest room attendant

• Exercised politeness and discretion when dealing with guests and guest property.
• Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
• Responded to guest requests for assistance, toiletries, and personal care items.
• Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.

Supervisor

• Managed staff of 20-30 housekeepers.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Evaluated employee performance and recommended promotions, transfers and dismissals.
• Maintained required records of work hours, budgets and payrolls.

Training Manager

• Developed and implemented comprehensive training program to increase employee productivity and morale.
• Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
• Created in-depth training manual for all employees.

Office Manager

• Maintained computer and physical filing systems.
• Updated reports, managed accounts, and generated reports for company database and executive staff.
• Managed office operations while scheduling appointments for department managers.
• Controlled finances to lower costs and keep business operating within budget.
• Completed bi-weekly payroll for 250+ employees.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Input daily attendance information into office database for 300 department employees to include PLOA and FMLA.
• Cooperated with senior leaders to create operating budgets and initiate financial planning.
• Completed schedules, shift reports, and other business documentation.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

• Assembled components 2,500 with minimal supervision, exceeding expected project milestones.
• Completed durable assemblies and subassemblies with hand and power tools.

• Conducted 30 daily room inspections to verify compliance with housekeeping standards.
• Maintained required records of work hours, budgets and payrolls.
• Evaluated employee performance and recommended promotions, transfers and dismissals.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.

• Developed strong working relationships with management and executive team through effective scheduling and communication skills.
• Completed bi-weekly payroll for 200 employees.
• Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
• Managed staff of 200 housekeepers.
• Managed team productivity and workflow to exceed quality standards.