Angelica Heikkala
Austin
Summary
Dedicated lifeguard with a proven track record at the City of Austin Parks and Recreation Department, excelling in emergency response and safety compliance. Strong communicator and effective problem-solver, I enhanced patron satisfaction through exceptional service and rigorous safety training, significantly reducing rule violations while maintaining a clean and safe environment.
Overview
3
3
years of professional experience
Work History
Lifeguard
City Of Austin Parks And Recreation Department
Austin, TX
06.2023 - Current
- Monitored pool activities to ensure safety and compliance with regulations.
- Responded swiftly to emergencies, executing first aid and rescue techniques.
- Maintained cleanliness and organization of pool area, ensuring a safe environment.
- Educated patrons on swimming safety rules and pool policies.
- Conducted routine inspections of equipment and facilities for safety compliance.
- Assisted in training new lifeguards on emergency procedures and operational protocols.
- Collaborated with team members to enhance overall efficiency during peak hours.
- Implemented strategies to improve patron engagement and satisfaction at events.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Prevented accidents through regular equipment inspections and maintenance.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Reduced the number of rule violations with clear signage and consistent enforcement of policies.
Education
High School Diploma - Performing Arts
McCallum
Austin, TX05.2026
Skills
- Strong communicator
- Lifeguard certification
- Effective problem-solver
- Leadership qualities
- First aid
- Patience and empathy
- Physical fitness
- Team collaboration
- CPR and AED training
- Adaptability in emergencies
- CPR certified
- Public safety
- Team bonding
- General maintenance
- Public safety knowledge
- Safety training
- Complex Problem-solving
- Water rescue techniques
- Pool maintenance
- Chemical level testing
- Weather monitoring
Languages
Spanish
Native or Bilingual
Timeline
Lifeguard
City Of Austin Parks And Recreation Department
06.2023 - Current
High School Diploma - Performing Arts
McCallum