Angelica Hernandez
Branch Sales Manager
Norwalk,CA
Summary
Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of training, budgeting and managing. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.
Overview
8
8
years of professional experience
Work History
Branch Sales Manager
Momentum Financial Services Group
Torrance, CA
07.2016 - Current
- Meet deadlines by proactively managing individual, team tasks, and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, interviews, training CSRs, training branch managers, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Created strategies to develop and expand existing customer profiles, resulting in a increase in annual sales by at least 15 to 23%.
- Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Engaged in product training, demonstrations, consumer awareness, branding and marketing strategist.
Assistant Store Manager
Hollywood Souvenirs
Hollywood, CA
03.2015 - 07.2016
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Increased sales by 20% by prioritizing personalized gifts and working with tour guides to increase revenue.
Sales Associate
Forever 21
Redondo Beach, CA
09.2014 - 03.2015
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue daily by 10%.
- Used POS system to process sales, returns, online orders and gift card activations. Balanced and organized cash register by handling cash, managing over 20 calls per shift, counting change and storing coupons.
Education
High School Diploma -
Helen Bernstein High School
Hollywood, CA06.2012
Skills
- Microsoft Office (Word, Excel, Teams, Powerpoint, Outlook)
- Branch Operations Management
- Problem Anticipation and Resolution
- Prioritizing and Planning
- Team-Building Leadership
- Customer Service
- Staff Recruitment and Hiring
- Training and Development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Branch Sales Manager
Momentum Financial Services Group
07.2016 - Current
Assistant Store Manager
Hollywood Souvenirs
03.2015 - 07.2016
Sales Associate
Forever 21
09.2014 - 03.2015
High School Diploma -
Helen Bernstein High School
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