Angelica Hernandez
Hesperia
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Stars Behavioral Health Group
09.2021 - Current
- Complete a variety of business and operations tasks including preparing, maintaining, and processing data and records in electronic systems
- Performed data import, scanning or manual keying processes to verify client information accuracy
- Acts as receptionist while performing secretarial and clerical tasks for administrative and business functions
- Processed payments and recorded information for reconciliation
- Spearheaded simplification initiatives and operational strategies to improve collections process and drive customer satisfaction
- Answered clients or referrals questions and resolved issues if discovered or brought to attention during their calls or in the office
- Support the auditing process for client charts
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Peer Family Advocate
Stars Behavioral Health Group
07.2021 - 09.2021
- Responsible for assisting the clients with moving towards their recovery goals they set with their clinicians
- Tasked with assisting the clients with finding available resources and working on problem-solving plan
- Determined availability of services and programs within community for parents with disabled youngsters
- Utilized task prioritization and data organization skills to effectively manage large caseload
- Partnered with families and provided resources to build growth that promoted better self-reliance
- Served as liaison between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors and other contacts to help children facing problems such as disabilities, abuse or poverty
- Worked with community resources to engage adults in pro-social activities and help families access services
Recovery Counselor
Stars Behavioral Health Group
09.2020 - 07.2021
- Responsible for providing care for resident's needs physically and psychosocially through direct and indirect interactions
- Encouraging residents to have appropriate interacting and socialization skills with peers
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals
- Coordinated and cooperated with local agencies and organizations to expedite treatment
- Collaborated with physicians and other health team members to develop patient plans of care based on on-going patient assessments
- Conducted community substance abuse prevention programs for targeted groups within local area
- Worked alongside maintenance teams to complete repairs and restore full functionality with minimal downtime
Painting Instructor (Vendor)
Stars Behavioral Health Group
05.2020 - 08.2020
- Responsible for teaching residents to paint using basic techniques
- Planned, prepared and delivered instructional activities related to various art mediums
- Encouraged residents’ creativity with motivation, positive feedback and constructive criticism
- Managed residents’ behavior in classroom with appropriate behavior strategies
- Organized and coordinated hands-on artistic activities to encourage active participation, involvement and teamwork
- Developed lesson plans to teach course materials according to schedule
- Instructed residents on proper care and use of art tools and equipment
Instructor
Leading Edge Learning Center
01.2017 - 06.2018
- Responsible for facilitating students' academic growth and utilizing effective instructional strategies
- Provided students with opportunities and necessary skills for progressive academic success
- Established objectives for lessons, modules and projects
- Conducted study exercises to help student pass class exam or improve scores on standardized tests
- Utilized listening and questioning strategies to diagnose student needs and monitor progress
- Met with students to clarify and review concepts taught in class and solve specific problems
- Created and implemented individual lesson plans based on student learning styles
Flex Fulfillment (Seasonal)
Target
10.2017 - 01.2018
- Collected all the items needed for online orders and in-store pickups; packed the items and placed the shipping labels on the boxes
- Bagged items and placed guests' name and order number on the bag
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents
- Provided friendly and professional assistance to employees, visitors and customers
Education
Bachelor of Arts - Psychology
California Baptist University
Riverside, CA12.2025
Skills
- Microsoft Office
- MyAvatar
- EMR
- DCR
- Invoice Processing
- Account Reconciliation
- Database Updates
- Spreadsheet Management
- Database Management
- Auditing
- Community outreach
- Resource coordination
Timeline
Administrative Assistant
Stars Behavioral Health Group
09.2021 - Current
Peer Family Advocate
Stars Behavioral Health Group
07.2021 - 09.2021
Recovery Counselor
Stars Behavioral Health Group
09.2020 - 07.2021
Painting Instructor (Vendor)
Stars Behavioral Health Group
05.2020 - 08.2020
Flex Fulfillment (Seasonal)
Target
10.2017 - 01.2018
Instructor
Leading Edge Learning Center
01.2017 - 06.2018
Bachelor of Arts - Psychology
California Baptist University
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