Angelica Hernandez
Joliet,IL
Summary
Detail-oriented and motivated Customer Service Representative with a strong focus on problem-solving and proven customer service strategies. Dedicated to contributing to the growth of an organization by leveraging a successful background in relationship management. Goal is to increase customer satisfaction, build customer loyalty, and reduce response time. With 5 years of logistics experience, consistently provided exceptional support to clients. Recognized for efficient issue resolution, building rapport, and exceeding customer expectations. Proficient in Microsoft Office (Word, Excel, PowerPoint), RedPrairie Transplace, Blue Yonder, SAP, and Matrix.
Overview
5
5
years of professional experience
Work History
Receiving / Sales Floor Associate
Burlington Coat Factory
09.2024 - Current
- Receive freight and convey shipments from the shipping/receiving platform to backroom
- Process, ticket, store, move, and display merchandise
- Stock, organize and present new merchandise on the sales floor
- Assisting customers in locating merchandise when needed
- Assisting in floor moves, merchandising, display maintenance, and housekeeping
- Performing other tasks as assigned by manager from time-to-time
Cashier
Speedway
04.2024 - 12.2024
- Cash handling, fuel transactions, and promoting the Speedy Rewards loyalty program
- Maintaining a clean, safe environment to ensure the store is always customer ready
- Restocking the merchandise when inventory is delivered
- Performing other tasks as assigned by manager from time-to-time
Cage Cashier
Hollywood Casino
11.2023 - 03.2024
- Assisting guests with all Cage operations, including but not limited to, check cashing, chip sales, credit application processing, redemptions, and credit transactions in a pleasant and professional manner, in compliance with internal controls
- Responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members
- Count drawer at start of shift, verify cash amount, and documents according to standard procedure
- Issue chips and tokens to guests for cash
- Receive payments for markers and records in the computer system
- Deposit paid markers to the bank
- Redeem complimentary coupons in accordance with standard procedures
- Redeem chips or tokens for cash at guest request
- Cashes all checks within standard procedures
- Redeem payments, checks, front money, and safekeeping
- Verify and process Main Bank buys for gaming funds or fills
- Receiving soft count drops into the Main Bank
- Balancing the drawer at the end of the shift
- Redeem TiTO tickets as required by standard procedure
- Takes Credit applications, running Credit reports, and maintaining Credit files
- Other duties as assigned
Cashier
Travel Centers of America
12.2023 - 01.2024
- Cash handling, fuel transactions, and promoting the Speedy Rewards loyalty program
- Maintaining a clean, safe environment to ensure the store is always customer ready
- Restocking the merchandise when inventory is delivered
- Performing other tasks as assigned by manager from time-to-time
Scheduling Dock Coordinator
Kenco Logistics
01.2023 - 11.2023
- Create and prioritize picking documentation into waves to meet shipment goals
- Distribute production, work, and shipment schedules to various departments
- Prioritize work orders and picking documentation sent to departments based on inventory levels and incoming orders
- Open and close trailer loads/shipments in warehouse/inventory systems to ensure accurate delivery and inventory levels are maintained
- Dispatch prepared shipments to carriers
- Updates inventory and warehouse management systems
- Research and resolve shipment errors
- Other duties as assigned by direct supervisor
- Maintain the Welcome Center attendant log of arrivals and departures of commercial and private vehicles
- Check all inbound and outbound seals on vehicles
- Communicate effectively with management on any welcome center issues
- Interact with drivers and visitors in a polite professional manner
- Follow all Standard Operating Procedures (SOP) regarding the checking in and out of freight
- Schedule appointments for LIVE loads
- Communicate with Customer Reps regarding empty or damaged trailers in the lot
- Create the Detention Reports for loading/unloading
- Report vehicle or freight damage, handle emergency situations and ensure maintenance issues are properly addressed
Cashier
Pilot Travel Center
12.2022 - 05.2023
- Cash handling, fuel transactions, and promoting the Speedy Rewards loyalty program
- Maintaining a clean, safe environment to ensure the store is always customer ready
- Restocking the merchandise when inventory is delivered
- Performing other tasks as assigned by manager from time-to-time
Cashier
Gas N Wash
08.2022 - 12.2022
- Cash handling, fuel transactions, and promoting the Speedy Rewards loyalty program
- Maintaining a clean, safe environment to ensure the store is always customer ready
- Restocking the merchandise when inventory is delivered
- Performing other tasks as assigned by manager from time-to-time
Administrative Assistant
Windy City Painting
10.2020 - 07.2021
- Answering phone calls, responding to emails, and handling customer inquiries
- Scheduling appointments, managing project calendars, and coordinating with clients and painting crews
- Preparing and sending invoices, managing payments, and ensuring accurate billing
- Maintaining accurate records of projects, client information, and other relevant documents
- Entering data into relevant systems, such as CRM or project management software
- Dispatching painting crews to job sites, ensuring timely and efficient scheduling
- Assisting with inventory management, such as tracking paint supplies and equipment
- Preparing reports and presentations as needed
- Assisting with preparing and managing painting contracts
- Scheduling and coordinating meetings for the company
- Drafting and distributing correspondence, memos, and reports
- Handling multiple tasks and projects simultaneously
Customer Service Representative
APL Logistics
11.2019 - 09.2020
- Enter inventory receipts into the computer
- Process direct customer shipments and high priority customer orders
- Run weekly reports to ensure timely invoicing
- Processes deductions in the system
- Produces inventory cycle counts
- Produces inventory location changes
- Check stock availability for future orders
- Communicating with carriers/drivers, warehouse/office personnel and customers regarding shipment and receipt of product
- Assisting in the scheduling of receiving times, assigning truckers doors, assigning receiving numbers and preparing blind tally
- Checking outbound / inbound orders for accuracy and proper signatures, i.e., picked by and checked by truck driver; for over, short and damage reports for receipts
- Directing and controlling driver traffic and access to warehouse, restrooms, etc
- Checking documents for proper and complete information; signs freight bills
- Checking driver identification and notes driver’s license number on bill of lading
- Maintaining log for accurate records of all product movement for inbound, outbound, staged orders and yard management
- Assisting in the scheduling of shipping times
- Assisting with rechecks, verifications, cycle counts and audits
- Checking product as required by supervisor
- Controlling completion of UPS pickup record book
Education
High School -
Benito Juarez Community Academy
01.2007
Skills
- Microsoft Office
- Word
- Excel
- PowerPoint
- RedPrairie Transplace
- Blue Yonder
- SAP
- Matrix
Languages
Spanish
Native or Bilingual
Timeline
Receiving / Sales Floor Associate
Burlington Coat Factory
09.2024 - Current
Cashier
Speedway
04.2024 - 12.2024
Cashier
Travel Centers of America
12.2023 - 01.2024
Cage Cashier
Hollywood Casino
11.2023 - 03.2024
Scheduling Dock Coordinator
Kenco Logistics
01.2023 - 11.2023
Cashier
Pilot Travel Center
12.2022 - 05.2023
Cashier
Gas N Wash
08.2022 - 12.2022
Administrative Assistant
Windy City Painting
10.2020 - 07.2021
Customer Service Representative
APL Logistics
11.2019 - 09.2020
High School -
Benito Juarez Community Academy
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