ANGELICA HERNANDEZ
Glendora,CA
Summary
Bilingual (English/Spanish) administrative professional with extensive experience in healthcare, customer service, and office management. Detail-oriented, highly organized, and adept at multitasking in fast-paced environments. Skilled in data entry, team leadership, and patient relations. Seeking an account management or sales representative role in the elevator service and construction industry.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Complete Care Community Health Center
Pasadena, CA
05.2025 - Current
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Streamlined communication between medical staff and patients to enhance service delivery.
- Trained new team members on front desk procedures and customer service standards.
- Implemented electronic health record system for improved patient data management.
- Verified insurance eligibility and coverage details for patient accounts.
EEG Technician
Neurology Center of Nevada
Henderson, NV
01.2023 - 11.2024
- Conduct electroencephalograms (EEG) and assist in diagnosing neurological conditions.
- Prepare and educate patients on procedures and expectations.
- Maintain and calibrate diagnostic equipment for optimal performance.
Front Desk Medical Receptionist
First Person Care Clinic
Las Vegas, NV
03.2021 - 04.2022
- Manage patient intake, insurance verification, and scheduling.
- Maintain and organize over 80 patient records daily using N
- Able and Medicaid portals.
- Serve as a liaison between patients, physicians, and insurance providers.
- Ensure accurate documentation of patient medical information and appointments.
Front Desk Receptionist
Neurology Center Of Nevada
Henderson, NV
05.2021 - 11.2024
- Achieved seamless payment processing to enhance operational efficiency. Delivered accurate insurance eligibility verification to streamline patient services. Resolved patient inquiries to foster positive relationships and trust.
- Oversaw scheduling of customer complaints and developed service plans to ensure timely responses and effective solutions.
Front Desk Cashier
Gorgeous Lash Bar
Las Vegas, NV
11.2021 - 05.2022
- Assisted customers with purchases, questions, complaints and requests.
- Trained new team members on how to use the POS system, customer service strategies, and sales objectives.
- Balanced cash registers and trained new employees on system usage.
- Identified customer needs and recommended ideal product offerings to meet those needs while also increasing revenue.
Receptionist
Delta Bath Bombs
Las Vegas, NV
02.2020 - 03.2022
- Scheduled appointments, managed correspondence, and provided administrative support in a fast-paced environment.
- Organized office meetings and maintained contact with clients and vendors.
Education
Medical Assisting Diploma - undefined
North-West College
Pasadena, CAHigh School Diploma - undefined
John Muir High School Early College Magnet
Pasadena, CASkills
Bilingual in English and Spanish
Customer Service and Patient Relations
Data Entry and Management
Scheduling and Appointment Coordination
Team Leadership and Training
Medical Records Management
Insurance Verification and Compliance
Strong Verbal and Written Communication
First Aid/CPR Certified
Additional Experience
- Receptionist | Image Printing (2019–2021)
- Warehouse Associate | Delta Nevada (2018–2019)
- Head Housekeeper | White Glove (2017–2018)
- Cashier | Motherhood Collective Las Vegas (2015–2017)
- Retail Salesperson | Ken’s Shoes & Nike Shoes (2010–2015)
- Warehouse Associate | Avon (2008–2010)
Timeline
Front Desk Agent
Complete Care Community Health Center
05.2025 - Current
EEG Technician
Neurology Center of Nevada
01.2023 - 11.2024
Front Desk Cashier
Gorgeous Lash Bar
11.2021 - 05.2022
Front Desk Receptionist
Neurology Center Of Nevada
05.2021 - 11.2024
Front Desk Medical Receptionist
First Person Care Clinic
03.2021 - 04.2022
Receptionist
Delta Bath Bombs
02.2020 - 03.2022
Medical Assisting Diploma - undefined
North-West College
High School Diploma - undefined
John Muir High School Early College Magnet