ANGELICA HERNANDEZ
Glendora,CA
Summary
Bilingual (English/Spanish) administrative professional with extensive experience in healthcare, customer service, and office management. Detail-oriented, highly organized, and adept at multitasking in fast-paced environments. Skilled in data entry, team leadership, and patient relations. Seeking an account management or sales representative role in the elevator service and construction industry.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Complete Care Community Health Center
05.2025 - Current
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Streamlined communication between medical staff and patients to enhance service delivery.
- Trained new team members on front desk procedures and customer service standards.
- Implemented electronic health record system for improved patient data management.
- Verified insurance eligibility and coverage details for patient accounts.
EEG Technician
Neurology Center of Nevada
01.2023 - 11.2024
- Conduct electroencephalograms (EEG) and assist in diagnosing neurological conditions.
- Prepare and educate patients on procedures and expectations.
- Maintain and calibrate diagnostic equipment for optimal performance.
Front Desk Medical Receptionist
First Person Care Clinic
03.2021 - 04.2022
- Manage patient intake, insurance verification, and scheduling.
- Maintain and organize over 80 patient records daily using N
- Able and Medicaid portals.
- Serve as a liaison between patients, physicians, and insurance providers.
- Ensure accurate documentation of patient medical information and appointments.
Front Desk Receptionist
Neurology Center Of Nevada
05.2021 - 11.2024
- Achieved seamless payment processing to enhance operational efficiency. Delivered accurate insurance eligibility verification to streamline patient services. Resolved patient inquiries to foster positive relationships and trust.
- Oversaw scheduling of customer complaints and developed service plans to ensure timely responses and effective solutions.
Front Desk Cashier
Gorgeous Lash Bar
11.2021 - 05.2022
- Assisted customers with purchases, questions, complaints and requests.
- Trained new team members on how to use the POS system, customer service strategies, and sales objectives.
- Balanced cash registers and trained new employees on system usage.
- Identified customer needs and recommended ideal product offerings to meet those needs while also increasing revenue.
Receptionist
Delta Bath Bombs
02.2020 - 03.2022
- Scheduled appointments, managed correspondence, and provided administrative support in a fast-paced environment.
- Organized office meetings and maintained contact with clients and vendors.
Education
Medical Assisting Diploma - undefined
North-West College
Pasadena, CAHigh School Diploma - undefined
John Muir High School Early College Magnet
Pasadena, CASkills
Bilingual in English and Spanish
Additional Experience
- Receptionist | Image Printing (2019–2021)
- Warehouse Associate | Delta Nevada (2018–2019)
- Head Housekeeper | White Glove (2017–2018)
- Cashier | Motherhood Collective Las Vegas (2015–2017)
- Retail Salesperson | Ken’s Shoes & Nike Shoes (2010–2015)
- Warehouse Associate | Avon (2008–2010)
Timeline
Front Desk Agent
Complete Care Community Health Center
05.2025 - Current
EEG Technician
Neurology Center of Nevada
01.2023 - 11.2024
Front Desk Cashier
Gorgeous Lash Bar
11.2021 - 05.2022
Front Desk Receptionist
Neurology Center Of Nevada
05.2021 - 11.2024
Front Desk Medical Receptionist
First Person Care Clinic
03.2021 - 04.2022
Receptionist
Delta Bath Bombs
02.2020 - 03.2022
Medical Assisting Diploma - undefined
North-West College
High School Diploma - undefined
John Muir High School Early College Magnet