Angelica Hernandez
Oklahoma City
Summary
Dynamic Dental Assistant with over 10 years of experience in healthcare administration. Skilled in conflict resolution and cross-functional team collaboration, contributing to improved patient experiences and office productivity. Committed to supporting efficient clinical operations and fostering strong professional relationships.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sr. Dental Assistant
Variety Care
Oklahoma City, OK
05.2025 - Current
- Collaborate with providers, specialists, and healthcare teams to support efficient clinical operations and high-quality patient care delivery across a fast-paced healthcare organization.
- Developed and maintained partnerships with patients and multidisciplinary teams, prioritizing high standards of service and clear communication.
- Coordinate patient scheduling, workflow management, treatment support, and administrative operations to improve office efficiency and patient experience.
- Assist with operational initiatives, workflow improvements, and problem resolution while adapting strategies to meet organizational goals and patient needs.
- Support onboarding and mentoring of team members by providing guidance on workflow standards, communication practices, and operational procedures.
- Demonstrate strong interpersonal and communication skills while managing multiple priorities and maintaining professionalism in high-volume environments.
Dental Assistant
Oklahoma City VA Health Care System
Oklahoma City, OK
07.2024 - 04.2025
- Supported providers within a large integrated healthcare system while coordinating patient care, scheduling, and operational support services.
- Maintained strong professional relationships with providers, clinical staff, and patients while delivering exceptional customer service in a high-volume environment.
- Assisted with healthcare documentation, workflow coordination, and patient communication while ensuring compliance with organizational protocols and standards.
- Leveraged adaptability, professionalism, and strong communication skills to enhance teamwork and collaboration within multidisciplinary healthcare teams.
- Assisted with resolving operational and scheduling concerns to support efficient patient care delivery and positive patient experiences.
Dental Assistant
Martha Garzon Dmd, Pediatric Dentist
Edmond, OK
06.2018 - 04.2022
- Directed daily office operations and coordinated workflow management within a high-volume dental practice while supporting overall business and patient satisfaction goals.
- Developed and maintained strong professional relationships with providers, specialists, laboratories, vendors, and patients through consistent communication and follow-up.
- Managed scheduling coordination, insurance verification, treatment planning support, and patient account communication while maintaining operational efficiency.
- Assisted with operational growth initiatives by identifying workflow challenges, implementing process improvements, and supporting office productivity goals.
- Conducted chart audits, maintained compliance standards, and coordinated administrative operations to support organizational accuracy and efficiency.
- Assisted with sensitive patient financial discussions and conflict resolution while maintaining professionalism and strong customer service standards.
- Trained, mentored, and supported team members on workflow processes, communication strategies, and office procedures.
- Demonstrated leadership, organizational management, and relationship-building skills while balancing multiple operational responsibilities.
Dental Assistant Instructor
Oklahoma Dental Assisting School
Midwest City, OK
06.2018 - 03.2022
- Led classroom and clinical instruction while mentoring students in professional communication, operational procedures, and patient care standards.
- Managed coordination of training activities and operational support to optimize performance within a high-energy educational framework.
- Assisted with onboarding, coaching, and evaluating students to support professional development and performance improvement.
- Demonstrated strong presentation, leadership, and organizational skills while managing multiple responsibilities and deadlines.
- Developed comprehensive curriculum for dental assisting programs, enhancing student engagement and learning outcomes.
Pediatric Dental Assistant
Pediatric Dental Okc - David T. Evans Dmd
Oklahoma City, OK
02.2011 - 06.2018
- Supported providers during pediatric dental procedures, IV sedation cases, and hospital dentistry procedures within high-volume clinical settings.
- Facilitated patient scheduling and inventory management to uphold operational efficiency in laboratory case organization.
- Delivered exceptional patient and provider communication while supporting positive patient experiences and office productivity.
- Assisted with resolving operational challenges and scheduling conflicts through effective communication and problem-solving.
- Streamlined front office processes through effective scheduling of patient appointments and coordination of administrative activities.
- Maintained accurate patient documentation and compliance with office procedures and healthcare standards.
- Built strong relationships with patients and staff through professionalism, communication, and customer service excellence.
Education
Dental Assisting - Dental
Platt College
Oklahoma City, OK12-2010
Skills
- Provider Relations & Network Development
- Provider Outreach & Relationship Building
- Strategic Communication & Negotiation Support
- Customer Service & Client Retention
- Territory & Relationship Management
- Sales & Business Development Support
- Contracting & Provider Coordination
- Conflict Resolution & Objection Handling
- Cross-Functional Team Collaboration
- Healthcare Administration
- Scheduling & Practice Management
- Microsoft Office Suite
- Staff Leadership & Training
- Bilingual: English & Spanish
Certification
- Certified Dental Assistant
- CPR Certified
- Radiation & Safety Certification
- Coronal Polishing Certification
- Nitrous Oxide Certification
- Sealant Certification
Languages
Spanish
Native or Bilingual
Timeline
Sr. Dental Assistant
Variety Care
05.2025 - Current
Dental Assistant
Oklahoma City VA Health Care System
07.2024 - 04.2025
Dental Assistant
Martha Garzon Dmd, Pediatric Dentist
06.2018 - 04.2022
Dental Assistant Instructor
Oklahoma Dental Assisting School
06.2018 - 03.2022
Pediatric Dental Assistant
Pediatric Dental Okc - David T. Evans Dmd
02.2011 - 06.2018
Dental Assisting - Dental
Platt College