Angelica Herrera
Buda,TX
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for others. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
13
13
years of professional experience
Work History
Financial Accountant
Big Brown's Fence Installation
06.2023 - Current
- Increased financial accuracy by streamlining the accounts receivable and payable processes.
- Identified cost-saving opportunities through thorough budget analysis and expense tracking.
- Improved cash flow management with timely invoicing and efficient collections practices.
- Enhanced financial reporting transparency, implementing clear and concise monthly statements for stakeholders.
Social Media Manager
Big Brown's Fence Installation
06.2023 - Current
- Increased brand awareness by developing and implementing effective social media strategies.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
Sales/Server
Benelux Corporation
02.2011 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a organized work environment.
- Assisted in training new hires, providing guidance on business standards.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Demonstrated strong multitasking in a fast pace work environment without compromising service quality.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Bartender
Willi's Grill And Icehouse
01.2015 - 01.2016
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Host
BJ's Restaurant & Brewhouse
03.2014 - 12.2014
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal workload distribution, resulting in improved quality.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Maintained a clean and welcoming atmosphere.
- Handled high-pressure situations with composure, effectively managing unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Texas State University
San Marcos, TXHigh School Diploma -
Memorial High School
San Antonio, TX05.2011
Skills
- Exceptional Communication
- Relationship Management
- Time management
- Salesforce
- Public speaking
- Conflict resolution
- Team leadership
- Active listening
- Adaptability
- Relationship building
- Networking abilities
- MS Office
Timeline
Financial Accountant
Big Brown's Fence Installation
06.2023 - Current
Social Media Manager
Big Brown's Fence Installation
06.2023 - Current
Bartender
Willi's Grill And Icehouse
01.2015 - 01.2016
Host
BJ's Restaurant & Brewhouse
03.2014 - 12.2014
Sales/Server
Benelux Corporation
02.2011 - Current
Texas State University
High School Diploma -
Memorial High School
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