Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Angelica Hoffman

Arlington,VA

Summary

Front Desk Management Professional with strong expertise in guest relations and administrative duties. Skilled in team collaboration, problem-solving, and adapting to changing circumstances. Known for effective communication and organizational abilities, ensuring smooth operations and high levels of customer satisfaction. Reliable and results-focused, consistently meeting and exceeding expectations.

Overview

7
7
years of professional experience

Work History

Front Desk Manager

Camp Kids Place
06.2025 - 08.2025
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
  • Established strong rapport with returning guests while building new connections with first-time visitors.
  • Attended staff meetings and brought issues to attention of upper management.

Golf Cart Attendant

Washington Golf & Country Club
08.2024 - 06.2025
  • Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
  • Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
  • Contributed to a positive atmosphere by fostering friendly interactions between staff and guests.
  • Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
  • Resolved guest concerns in a timely manner by addressing issues with professionalism and courtesy.
  • Provided valuable support during tournaments, ensuring smooth operations throughout events.
  • Facilitated strong communication between departments, relaying important information as needed.
  • Improved customer satisfaction by providing exceptional service and assistance to golfers.

Camp Counselor

Camp Kids Place
06.2018 - 08.2024
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
  • Maximized camper enjoyment by adapting programs to accommodate diverse interests and abilities.
  • Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
  • Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.

Host

Samuel Beckett's Irish Gastro Pub
12.2022 - 02.2023
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.

Lifeguard Manager

Atlantic Pool Service Inc
06.2019 - 08.2021
  • Streamlined facility operations by establishing clear communication channels between staff members.
  • Monitored pool area for violations and potential hazardous situations.
  • Handled chemicals such as chlorine and celite to maintain safety and cleanliness quality standards of pool water.
  • Directed and oversaw maintenance records and incident reports.
  • Tested and maintained water quality with periodic sampling.
  • Led staff meetings to discuss updates on policies, best practices, and ongoing training opportunities for lifeguards.
  • Facilitated ongoing professional development opportunities for lifeguard team members, enhancing overall skill sets.
  • Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather, and low water temperature.
  • Collaborated with other department managers to develop cohesive strategies for overall facility success.

Host

Crystal City Sports Pub
12.2019 - 10.2020
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.

Education

Bachelor of Science -

University of Mississippi
University, MS
06-2026

Bachelor of Science - Criminology

Northern Virginia Community College
Annandale, VA
06-2026

Skills

  • Customer service
  • Check-in and Check-out procedures
  • Problem-solving skills
  • Problem-solving
  • Guest relations
  • Conflict management
  • Leadership qualities
  • Listening skills
  • Time management
  • Customer service management

Interests

  • Swimming
  • Creative Writing
  • Mindfulness Practices
  • Animal Welfare Advocacy
  • Homelessness Outreach
  • Personal Development and Self-Improvement

Timeline

Front Desk Manager

Camp Kids Place
06.2025 - 08.2025

Golf Cart Attendant

Washington Golf & Country Club
08.2024 - 06.2025

Host

Samuel Beckett's Irish Gastro Pub
12.2022 - 02.2023

Host

Crystal City Sports Pub
12.2019 - 10.2020

Lifeguard Manager

Atlantic Pool Service Inc
06.2019 - 08.2021

Camp Counselor

Camp Kids Place
06.2018 - 08.2024

Bachelor of Science -

University of Mississippi

Bachelor of Science - Criminology

Northern Virginia Community College

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