ANGELICA HOOKS
Madison,AL
Summary
Human Resources Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
9
9
years of professional experience
Work History
Human Resources Manager
GeoCue Group Inc.
11.2023 - Current
- Structured and implemented programs and policies in the areas of training, compensation structure, benefits packages, incentives, and new employee orientation
- Created employee handbook/company policy book addressing topics such as disciplinary action, code of conduct, attendance, and benefits information
- Maintain current knowledge of various employment laws, best practices, and trends to inform leaders’ decision making
- Ensure legal compliance by monitoring and tracking federal and state laws and regulations, scheduling compliance audit reviews and maintaining records
- Collaborate with leaders to understand the current and future talent needs
- Conduct and facilitate mediation to resolve interpersonal conflicts and misunderstandings in the work environment
- Document employee and management communications related to performance management and disciplinary measures
- Launched the new international payroll system within first three months of employment
- Aid expatriate employees in the transition of moving to the U.S to continue employment due to company merger
- Introduced new employee attendance tracking system that interacted with payroll system to ensure accurate employee attendance tracking and timekeeping, reducing the time spent reviewing payroll entries
- Restructured company departments by eliminating redundant positions, streamlining processes, and improving overall efficiency
- Analyzed trends and metrics in partnership with all functions of the Talent team to develop solutions, programs, and policies.
Human Resources Manager
Chugach Government Solutions
08.2021 - 11.2023
- Managed HR department for construction contractor, resulting in 50% reduction in union grievances and 75% morale boost
- Drafted organizational design, job design and position descriptions for at least 30 different crafts on an as needed basis
- Collaborated with outside agency representatives, organization personnel or other parties regarding Human Resources administrative functions (i.e., unemployment requests/inquiries, Worker's Compensation Claims, drug testing, physicals, employment verifications, or other informational requests) daily.
- Promoted positive workplace relations by providing close counsel to management and 300+ employees to minimize work-related conflicts
- Consulted with top executives on strategic planning to achieve the company’s goals and visions
- Acquired knowledge of SCA, DBA, and CBA policies and procedures to ensure compliance with government contracts
- Enforced actions and change management initiatives for continuous improvement to support the site’s overall business goals and HR KPI’s monthly
- Oversaw the recruiting, interviewing, hiring, and onboarding of new staff
- Trained two direct reports on the processes for onboarding, payroll, benefits, employee relations, etc., to ensure productivity of the company.
HR Generalist
Douglas Autotech
08.2015 - 07.2021
- Maintained confidentiality with employees regarding issues, such as harassment allegations, work complaints, or other employee concerns, resulting in 100% employee relationship engagement
- Implemented creative and cost-effective incentives and morale boosting programs (such as tiered structured awards and employee referral program), strengthened employee retention by approximately 25%
- Recruited candidates through social media platforms, job fairs, etc.; handled approximately 15-20 requisitions at a time, resulting in over 50 successful hires
- Administer all staffing initiatives and employee relations such as identifying understaffing, handling conflicts, and coordinating staff termination decisions, resulting in 30% reduction in turnover rate
- Established strong team member relations at all levels and provided support for people development, coaching, and mentoring with a focus on teamwork and inclusion
- Encouraged positive work relationships with both internal and external customer service daily, resulting in recognition from HR Manager
- Utilized HR metrics and client scorecards to monitor progress, achieved at least 20% improvement in employee engagement
- Recognized employees for their efforts in improving performance and productivity by interacting with them on the production floor and organizing company events, resulting in 100% employee engagement
- Mastered areas of human resources such as recruitment, benefit administration, payroll, performance management, etc.
Education
MBA: Human Resources Management -
Murray State University
Murray, KY05.2022
Bachelor of Integrated Studies: Communications -
Murray State University
Murray, KY12.2019
Associate of Applied Science: Office Systems Technology -
Hopkinsville Community College
Hopkinsville, KY05.2013
Skills
- Employee Relations and Engagement
- Onboarding, Training, and Development
- Recruitment and hiring
- Microsoft Office Suite
- HR Policy/Procedure Development
- HR Management
- Legal Compliance
- Payroll Management
- HRIS/HRMS Systems
- Labor and Employment Laws
- Compensation and benefits
- HR analytics
Timeline
Human Resources Manager
GeoCue Group Inc.
11.2023 - Current
Human Resources Manager
Chugach Government Solutions
08.2021 - 11.2023
HR Generalist
Douglas Autotech
08.2015 - 07.2021
MBA: Human Resources Management -
Murray State University
Bachelor of Integrated Studies: Communications -
Murray State University
Associate of Applied Science: Office Systems Technology -
Hopkinsville Community College
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