Angelica Hooks
Montgomery,AL
Summary
Results- oriented Human Resource professional with experience in recruiting, employee relations, creating and implementing internal processes and procedures, labor law compliance, conflict resolution, investigations and strategic planning. Act as a resource to managers and supervisors through training, coaching, and mentoring. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Possess the motivation to increase skills and knowledge to contribute in the success of an organization.
Overview
9
9
years of professional experience
Work History
Human Resources Manager
GeoCue Group Inc.
11.2023 - Current
- Develop programs and policies in areas of HR including but not limited to training and development, incentives and benefits packages, onboarding, etc. resulting in approximately 30% employee retention.
- Review federal and state laws and regulations for the U.S and other countries by scheduling quarterly compliance audits and reviewing records.
- Act as an initial point of contact for the U.S. and international subsidiaries (Canada, France, and Germany)regarding all areas of human resources providing 100% communication on all matters.
- Mediated all employee disciplinary meetings, terminations, and investigations.
- Transitioned to an international payroll system to eliminate the costs associated with operating in multiple countries leading to 25% reduction in company expenses.
- Introduced new employee attendance tracking system, Swipe Clock, eliminating time spent reviewing bi-weekly payroll.
- Restructured company departments by using change management strategies such as replacing at least 10 positions along with job descriptions to better delegate roles and responsibilities.
- Created forward-thinking initiatives such as employee feedback surveys improving employee engagement and morale by at least 35%.
- Collaborate with senior management through weekly meetings to better understand and execute the organization's strategic goals.
Human Resources Manager
Chugach Government Solutions
08.2021 - 11.2023
- Managed HR department by promoting an open-door policy resulting in 50% reduction in union grievances and 75% morale boost.
- Drafted organizational design, job design and position descriptions for at least 30 different crafts.
- Served as close counsel to management and 300+ employees to establish relationships, reduce conflicts, and improve overall company culture.
- Retained knowledge of SCA, DBA, and CBA policies and procedures to ensure 100% compliance with government contracts.
- Focused on improvement of various recruiting strategies, hiring/interviewing, and onboarding for new hires resulting in over 20 hires.
- Utilized union avoidance strategies causing a decrease in employee grievances and disputes from at least 4 reported workplace conflicts per week to rarely any issues per week.
- Reduced time-to-hire metrics by at least 2 weeks by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
- Delegated tasks and job responsibilities based on team member’s strengths gathered from daily observations.
- Honored by the President of the company for assuring 100% confidentiality to build trust and relationships throughout the company.
- Promoted diversity and inclusion in the workplace by observing different cultures, holidays, demographics, etc. on company bulletin boards and through other means of communication every month.
Senior Human Resource Generalist
Douglas Autotech Corporation
08.2015 - 08.2021
- Implemented creative and cost-effective incentives and morale boosting programs (such as tiered structured awards and employee referral program) strengthening the employee retention rate by approximately 25%.
- Recruited candidates through social media platforms, job fairs, etc. while handling approximately 20-25 requisitions simultaneously resulting in over 50 successful hires.
- Established positive work relationships with stakeholders daily prompting recognition from HR Manager and President.
- Recognized employees for their efforts in improving performance and productivity by 40% by organizing company events, luncheons, meetings, etc.
- Launched a training program within the HR department to ensure cross-functional skills development, bringing about a better utilization of employees by 20%.
- Analyzed data gathered from exit interviews to identify additional retention strategies reducing the employee turnover rate by approximately 30%.
- Process all new hires, benefits orientations, termination and payroll and benefits administration for over 100 employees.
- Mentored and coached two junior Human Resources team members in their career development and job functions to demonstrate a better overall understanding of the company’s HR operations and processes.
- Refreshed employees’ compensation and benefits program to generate an increase in employee morale and loyalty by 50%.
Education
MBA - Human Resources Management
Murray State University
Murray, KY05.2022
Bachelor of Arts - Communications
Murray State University
Murray, KY12.2019
Skills
- HR policies and procedures
- Training and mentoring
- Legal and Regulatory Compliance
- Diversity and Inclusion
- Benefits and compensation management
- Onboarding and Orientation
- Payroll Administration
- Recruitment and hiring
Affiliations
- Society of Human Resource Management (SHRM)
Timeline
Human Resources Manager
GeoCue Group Inc.
11.2023 - Current
Human Resources Manager
Chugach Government Solutions
08.2021 - 11.2023
Senior Human Resource Generalist
Douglas Autotech Corporation
08.2015 - 08.2021
MBA - Human Resources Management
Murray State University
Bachelor of Arts - Communications
Murray State University
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