Angelica Hutchings
Whittier,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in real estate, aviation and food service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Receptionist
Berkshire Hathaway HomeServices
Whittier, CA
04.2022 - Current
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
Realtor
Berkshire Hathaway HomeServices
Whittier, CA
04.2022 - Current
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Advised and informed prospective clients on current market activities and conditions.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Maintained connections with clients to encourage repeat business and referrals.
Server
Friendly Hills Country Club
Whittier, CA
02.2022 - Current
- Greeted all members and guests upon arrival and offered immediate assistance.
- Knowledge of members last name and member number.
- Arranged and prepared tables for members and guests to offer memorable experiences.
- Collected orders and relayed them to bartenders/kitchen quickly and accurately.
- Bussed and reset tables to keep dining room and work areas clean
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server Shift Leader
Enzo's BBQ & Ale House
Oceanside , CA
10.2020 - 03.2022
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Addressed and resolved any customer conflicts with managed waitstaff, verifying satisfactory outcomes for all involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Managed scheduling for20servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Prepared beverages and filled food orders for customers.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Senior Cabin Crew Memeber
Norwegian Airlines
Los Angeles, CA
03.2018 - 01.2021
- EASA Certified
- Flown over 1500 hours international on a Boeing 787 Dreamliner with 344 passengers
- Aircraft certified on Boeing 787 and Boeing 737
- Operated in compliance with all airline and federal aviation regulations to ensure complete compliance with safety and security procedures
- Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures
- Oversaw and mentored junior flight attendants on proper procedures and crew standards
- Administered first aid to passengers experiencing medical emergencies
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers
- Stocked aircraft cabin interiors for flights with equipment and supplies
- Maintained a friendly, positive attitude when dealing with distressed passengers
- Answered passengers’ questions and provided solutions to issues arising during flights
- Trained and coached new hire flight attendants
Flight Attendant
Compass Airlines
Los Angeles, CA
02.2016 - 02.2018
- FAA Certified
- Flown over 2000 hours domestically, including Canada and Mexico, on a Embraer 170 and 175
- Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff
- Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew
- Operated in compliance with all airline and federal aviation regulations to ensure complete compliance with safety and security procedures
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers
- Supervised unaccompanied minors during flights
- Trained and coached new hire flight attendants
Office Manager
Who Is Who Doctors
Newport Beach, CA
03.2013 - 06.2016
- Recruited, hired, trained and supervised staff of 10 and implemented mentoring program that offered positive employee engagement
- Hired, managed, developed and trained staff, developed and monitored goals, conducted performance reviews and administered salaries for the staff
- Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements
- Completed bi-weekly payroll for 10 employees
- Held oversight of office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents
Receptionist Front Desk Assistant
Fletcher Jones Imports - Mercedes-Benz
Newport Beach, CA
03.2012 - 03.2013
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
- Greeted 50+ daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Performed basic bookkeeping activities
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Carefully transcribed phone messages and relayed to appropriate personnel within minutes of each call
Server
Market Broiler
Huntington Beach, CA
08.2010 - 03.2012
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
- Prepared beverages and filled food orders for customers
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Checked identification to enforce age requirement for alcoholic beverages
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Assistant Manager
Scramble, A Breakfast Joint
Phoenix, AZ
04.2009 - 07.2010
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Supervised and evaluated staff of 20, enabling them to improve skills, achieve daily objectives and attain advancement
- Monitored employee performance and developed improvement plans
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Handled cash accurately and prepared deposits
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
- Quickly and accurately counted drawers at start and end of each shift
- Managed server team schedule with eye for coverage needs and individual strengths
Education
Bachelor of Arts - Social Sciences
Brandman University
Irvine, CA2015
Associate of Arts -
Cypress College
Cypress, CA2009
Skills
- Aviation regulations - FAA & EASA
- Interpersonal & communication relations between every level of workplace
- Advance computer software/system knowledge
- Airline operations
- Emergency response
- Safety and compliance
- Reporting compliance
- Safety assessment
- Inspection skills
- Staff training and development
- Crew coordination
- Guest services
- Customer relationship management
- Bilingual - English & Japanese
Timeline
Receptionist
Berkshire Hathaway HomeServices
04.2022 - Current
Realtor
Berkshire Hathaway HomeServices
04.2022 - Current
Server
Friendly Hills Country Club
02.2022 - Current
Server Shift Leader
Enzo's BBQ & Ale House
10.2020 - 03.2022
Senior Cabin Crew Memeber
Norwegian Airlines
03.2018 - 01.2021
Flight Attendant
Compass Airlines
02.2016 - 02.2018
Office Manager
Who Is Who Doctors
03.2013 - 06.2016
Receptionist Front Desk Assistant
Fletcher Jones Imports - Mercedes-Benz
03.2012 - 03.2013
Server
Market Broiler
08.2010 - 03.2012
Assistant Manager
Scramble, A Breakfast Joint
04.2009 - 07.2010
Bachelor of Arts - Social Sciences
Brandman University
Associate of Arts -
Cypress College
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