Angelica Hyles

• As a Manager in Denali National Park, I oversaw a team of servers, ensuring that they provide exceptional service to all guests And tourists
• I am responsible for upholding the highest standards of customer service. Addressed guest concerns and feedback promptly, ensuring that all guests have a memorable dining experience.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Dedicated and results-driven Front of House Restaurant Manager with 4 years of experience in the hospitality industry. Proven track record of enhancing customer satisfaction and optimizing operational efficiency. Also, worked on a marketing strategy to increase sale and guests experience.

• Oversee daily operations, including reservation management, seating arrangements, and customer interactions.
• Conduct regular staff meetings to communicate updates, address concerns, and foster teamwork.
• Implement and enforce restaurant policies and procedures, ensuring compliance with health and safety regulations.
• Develop and implement training programs to enhance staff performance and maintain a positive work environment.

As Manager of Team Member Experience, I worked with my team on Learning and Development, training and hiring, and ensure standards and procedure.

• Implemented effective strategies to optimize operational efficiency, resulting in improved customer satisfaction and increased revenue.
• Spearheaded new initiatives to use labor more efficently, which resulted in better reviews, higher retention, and saving money on wasted labor
• Coordinate with external vendors as needed, and ensure they meet all contractual obligations.

• As a shift manager, I execute an efficient shift to ensure both the needs of guests and employees are met and satisfied. 
• I meet labor guidelines, manage large parties (20+ people), handle money with accuracy, write sections for servers and assist with liquor orders as well as inventory.
• I am comfortable dealing with difficult situations and take the initiative to solve problems promptly. 
• Situational learning comes natural to me and I adapt proficently to different daily situations.
• I enjoy making positive connections with our guest and ensure that our stakeholders are the top priority
• I strive to create extraordinary experiences through hospitality.