Angelica Jouleva
Pasadena,CA
Summary
Driven professional with a proven track record at Yunikon Nail Bar, excelling in customer service and problem-solving. Skilled in payment processing and fostering strong client relations, I significantly enhanced customer loyalty and office efficiency. My expertise in team collaboration and relationship building has consistently improved patient and customer satisfaction across roles.
Overview
3
3
years of professional experience
Work History
Sales Receptionist
Yunikon Nail Bar
10.2022 - Current
- Strengthened customer loyalty through professional follow-up communication after each sale.
- Improved office efficiency by managing administrative tasks such as filing, data entry, and inventory management.
- Resolved customer concerns promptly, fostering trust in the brand and increasing repeat business opportunities.
- Trained new receptionists on company procedures, contributing to a smooth onboarding process for new hires.
- Enhanced customer experience with thorough product knowledge and prompt assistance.
Dental Receptionist
Perio Implant Health Professionals
11.2023 - 02.2024
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service to create positive experiences and build patient trust.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Dental Assistant
Western Dental & Orthodontics
11.2021 - 09.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Education
Associate Degree In Science - Dental Hygiene
Pasadena City College
Pasadena, CAHigh School Diploma -
Gabrielino High School
San Gabriel, CA06.2021
Skills
- Customer Service
- Payment Processing
- Project Coordination
- Sales Techniques
- Multi-Line Phone Systems
- Basic accounting
- Problem-Solving
- Punctual and Reliable
- Team Collaboration
- Customer and client relations
- Relationship Building
Languages
Russian
Native or Bilingual
Timeline
Dental Receptionist
Perio Implant Health Professionals
11.2023 - 02.2024
Sales Receptionist
Yunikon Nail Bar
10.2022 - Current
Dental Assistant
Western Dental & Orthodontics
11.2021 - 09.2022
Associate Degree In Science - Dental Hygiene
Pasadena City College
High School Diploma -
Gabrielino High School