Angelica Jackson
Las Vegas,NV
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Spa Receptionist/Attendant
Westgate Las Vegas Resort & Casino
04.2024 - Current
- Managed high call volume, ensuring smooth communication between clients and spa staff.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Listened closely to customer complaints and responded appropriately to issues.
- Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
- Updated customer records and maintained accurate client information.
- Escorted clients to spa areas, treatment rooms, and offices.
- Boosted client retention rates by maintaining a welcoming environment and building strong relationships with guests.
- Proactively communicated any schedule changes or cancellations with clients in a timely manner, minimizing potential conflicts or dissatisfaction.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled assignments independently with good judgement and critical thinking skills.
Ovensmith
Blaze Pizza
02.2024 - 06.2024
- Demonstrated self-motivation and personal responsibility.
- Excellent communication skills, both verbal and written.
- Provided essential support and direction within a team setting.
- Aided in routine functions, ensuring efficient teamwork.
- Adapted to diverse scheduling demands by working night, weekend, and holiday shifts.
- Operated cash register efficiently to process customer payments.
- Operated kitchen appliances to clean, unwrap, slice, and trim food products.
- Enhanced promotional sections to showcase latest offerings.
- Sustained positivity in challenging conditions, promoting a welcoming environment.
- Skillfully managed the use of commercial ovens and dough mixers, ensuring compliance with all safety protocols.
- Followed established protocols to ensure safe food handling.
- Partnered with coworkers to ensure rapid order fulfillment, enhancing customer satisfaction.
- Consistently produced top-quality pizzas in a fast-paced environment.
Barista
Starbucks
09.2021 - 04.2024
- Crafted drinks efficiently under high demand periods.
- Resolved customer complaints efficiently, ensuring satisfaction.
- Ensured proper operation of blenders, espresso machines, coffee pots, and related equipment.
- Assisted with new hire training, communicating key aspects of coffee crafting and service expectations.
- Acquired expertise in unique recipes and seasonal menus to cater to customer preferences.
- Implemented FIFO stock methods, leading to minimized waste.
- Awarded Partner of the Quarter by management for exceptional contributions.
- Produced consistent, top-quality drinks quickly to meet brand standards.
- Operated POS system for exact order input and effective transaction management.
- Cleaned counters, machines, utensils, and seating areas daily.
Salesperson
HanesBrands
11.2021 - 01.2022
- Increased appeal of new inventory items.
- Maintained organized and replenished inventory in a timely manner.
- Managed efficient product arrangement.
- Facilitating sales through accurate register handling.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Sever, Hostess, Phone order-taker
Heavenly Pies
08.2020 - 02.2021
- Welcomed customers, took reservations and seated guests
- Suggested upgrades and additional items to meet upselling goals.
- Offered immediate, friendly and knowledgeable assistance to every guest.
- Checked in with kitchen staff regarding menu questions, length of wait, incorrect orders and product availability and relayed information to customers.
- Provided in-depth orientation to newly recruited employees.
- Facilitated guest orders and provided food and beverage service.
- Sustained tidy dining environment at all times.
- Accurately performed cash register operations to process and receive payments and issue change.
- Demonstrated excellent multitasking skills under pressure; managed multiple telephone lines while efficiently processing orders.
Education
Associate of Applied Science - Undeclared
College of Southern Nevada
Las Vegas, NV12-2026
Desert Oasis High School
Las Vegas, NV06.2022
High School Diploma -
Southwest Career And Technical Academy
Las Vegas, NV05.2020
Skills
- Good communication
- Courteous and professional
- Time management
- Teamwork and collaboration
- Customer service
- Familiar with POS systems
- Adaptability
- Strong organization
- Telephone support
- Detail-oriented
Timeline
Spa Receptionist/Attendant
Westgate Las Vegas Resort & Casino
04.2024 - Current
Ovensmith
Blaze Pizza
02.2024 - 06.2024
Salesperson
HanesBrands
11.2021 - 01.2022
Barista
Starbucks
09.2021 - 04.2024
Sever, Hostess, Phone order-taker
Heavenly Pies
08.2020 - 02.2021
Desert Oasis High School
Associate of Applied Science - Undeclared
College of Southern Nevada
High School Diploma -
Southwest Career And Technical Academy
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