Angelica Jimenez
Renton,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
PMK International LLC.
05.2023 - Current
- Processed Statement and Team Training
- Managed new client set up including powers of attorney, bonds, credit application, HTS classification database set-up
- Processed Post Summary Corrections
- Addressed regulatory requests, HTS classification, duty, PGA, Section 301 tariffs, and exclusions
- Developed SOPs for ISF and Entry Writing
- Established Compliance Procedures.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules, delegating assignments to meet coverage, and service demands.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Stayed abreast of regulatory changes impacting customs enforcement and other import-impacted agencies.
- Developed and maintained relationships with customs brokers, freight forwarders and customers.
- Provided advice on import documentation according to customs regulations, laws or procedures.
Service Coordinator
Livingston International Inc.
10.2016 - 05.2023
- Developed, maintains positive cross-functional team, and customer relationships
- Identified service issues or opportunities for improvement and resolution
- Audited and analyzed data to improve customer service functions to meet company goals
- Focused on adding value through sales leads, upselling, and creating customer trust
- Built & fostered an understanding of existing or new customs brokerage processes, procedures, and regulations; from classifying to research
- Account count increased from 169 to 350+
- Identified customers needs: such as continuous bonds, Free Trade Agreements, and consulting.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Assessed customer needs and developed solutions to meet needs.
- Participated in meetings, discussions with internal, and external stakeholders to discuss KPIs and strategies for successful completion of service projects.
- Developed efficient processes, procedures to achieve prompt delivery, and completion of service projects.
- Prepared reports on service performance metrics and key indicators for management review.
Customs Clearance Coordinator
A & A Customs Brokers
12.2015 - 09.2016
- Prioritized and completed customs entries according to customer's needs and customs requirements
- Processed ACE Manifests
- Quoted and billed out entry services
- Maintained good relations with internal and external customers.
- Analyzed and validated import documentation and data to remain in accordance with applicable laws and regulations.
Education
B.A. in International Business Administration & Spanish -
Western Washington University-Bellingham
Bellingham, WA06.2014
Skills
- Excellent time management and organizational skills
- Self-motivated problem solver with proven leadership and collaborative abilities
- Strong interpersonal and communication Skills
- Proficient in Microsoft Office Software: Word, Excel, PowerPoint, and Adobe
- Process Streamlining by coordinating write-offs, disputes, & US regulatory requirements for customers regarding imports
- Workflow Planning
- Business Development
- Customer Relationship Management
- Team Training and Development
- Performance Improvement
- Project Management
- Complex Problem-Solving
Certification
- CCS- Customs Certified Specialist
- LCB- Licensed Customs Broker
Languages
English
Spanish
Projects
Played an essential role in resolving account billing issues after the 2016 system merger following a company acquisition. (Norman G. Jenson) Established strong relationships with external and internal clients by identifying patterns, root causes, and collaboratively developing corrective action plans. Docs Create Migration Outreach.
Timeline
Assistant Manager
PMK International LLC.
05.2023 - Current
Service Coordinator
Livingston International Inc.
10.2016 - 05.2023
Customs Clearance Coordinator
A & A Customs Brokers
12.2015 - 09.2016
B.A. in International Business Administration & Spanish -
Western Washington University-Bellingham
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