ANGELICA JIMENEZ

Supported individual students or small groups in reinforcing the learning of materials or skills as introduced and outlined by certified staff.

• Devised special strategies for reinforcing learning materials and skills based on individual student needs, interests, and abilities
• Monitored assigned work, corrected papers, and supervised curriculum-based testing and makeup work as directed by certified staff.
• Serves as a reliable and knowledgeable resource for substitute teachers when regular certified staff are unavailable.
• Performed clerical and classroom maintenance duties assigned by certified staff
• Alerts the certified staff to any problem or specific information about an individual student
• Provided monitoring and guidance for students during lunch breaks, play breaks, and outings
• Performs assigned non-instructional classroom duties, such as snack time, toileting, and clothing routines
• When requested, serve as a resource person to the General Education Team and/or IEP / Title 1 / ESL Team(s)
• Demonstrates ethical behavior and confidentiality of information about students in the school environment and community
• Participates in in-service training programs as approved
• Maintains a safe working environment and encourages colleagues to be safety-minded in performing all school-related duties
• Performs other such duties/assignments as directed by the certified staff
• Assists as directed by accredited staff in the effort to successfully maintain students with special needs in an integrated setting, as determined by the IEP / Title 1 / ESL Team(s)
• Report suspected child abuse/neglect

• Works with individual students or small groups of students to reinforce learning of materials or skills initially introduced and outlined by certified staff
• Assists the certified staff in devising special strategies for reinforcing learning materials and skills based on a sympathetic understanding of individual students, their needs, interests, and abilities
• Monitors work, corrects papers, and supervises curriculum-based testing and makeup work as assigned by the certified staff
• Serves as the chief source of information and help to any guest teacher assigned in the absence of the regular certified staff
• Performs clerical, classroom maintenance, and instructional duties as assigned by the certified staff
• Alerts the certified staff to any problem or specific information about an individual student
• Performs assigned supervision of students during lunch periods, play periods, and on field trips
• Performs assigned non-instructional classroom duties, such as snack time, toileting, and clothing routines
• When requested, serve as a resource person to the General Education Team and/or IEP / Title 1 / ESL Team(s)
• Demonstrates ethical behavior and confidentiality of information about students in the school environment and community
• Participates in in-service training programs as approved
• Maintains a safe working environment and encourages colleagues to be safety-minded in performing all school-related duties
• Performs other such duties/assignments as directed by the certified staff
• Assists as directed by certified staff in the effort to successfully maintain students with special needs in an integrated setting, as determined by the IEP / Title 1 / ESL Team(s)
• Report suspected child abuse/neglect
• Helped establish routines that promoted safety, self-regulation, independence in young learners.
• Provided ongoing feedback to lead teacher about student progress, working together to create targeted intervention strategies for struggling learners.
• Improved student learning outcomes by implementing engaging and age-appropriate activities for Pre-K children.

• Handled approximately thirty incoming phone calls efficiently and professionally
• Efficiently scheduled appointments for various attorneys
• Carried out daily copying responsibilities
• Maintained organized filing system for important documents
• Maintained organized electronic files by scanning and indexing paper documents
• Translation of documents
• Created files for new and prospective clients
• Utilized Excel and Word to develop detailed spreadsheets
• Executed sending of certified mail for official correspondence.
• Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
• Handled office scheduling and made notes for deadlines, motions, and other important dates.
• Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.

• Enhanced customer satisfaction by effectively communicating information on payments, quotes, and coverage requirements through face-to-face interactions and telephone conversations
• Handled petty cash management, payment processing, and daily deposit preparation and execution.
• Processed and delivered insurance certificates based on customer specifications
• Maintained accurate records of monthly sales
• Stay updated on new policies and company requirements.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Communicated with customers daily regarding orders, bills, and services in person or via telephone
• Balanced and secured cash drawers, maintained petty cash account, processed payments from Dropbox
• Accurately processed and recorded customer payments.
• Successfully resolved intricate collection matters through effective negotiation and offering customized payment plans.
• Conducts regular training classes for retail and payment center employees
• Attain established retail and payment center sales goals by successfully selling/upgrading/retaining customers during initial contact.
• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.