Angelica Jones
Sylva,NC
Summary
Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden. Polite and profession successful in applying strong communication and problem resolution skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
PCA
The Hermitage
01.2023 - 01.2024
- Improved patient comfort by providing compassionate and attentive care.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
Key Holder
Dollar General
10.2022 - 01.2023
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Call Center Representative
Harrahs Cherokee Casino And Resort
06.2022 - 10.2022
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Shift Leader
Mcdonalds
01.2020 - 01.2021
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
PCA
Private Home Health Care
01.2017 - 01.2020
- Improved patient comfort by providing compassionate and attentive care.
- Assisted patient with daily living activities, promoting independence and wellbeing.
- Enhanced patient mobility by assisting with transfers, ambulation, and range-of-motion exercises.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Provided emotional support to patient and families during difficult times, fostering trust and rapport.
- Maintained a clean and safe environment for patient, reducing the risk of infections and accidents.
Host
Brio Tuscan Grille
01.2016 - 01.2017
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Education
High School Diploma -
Smoky Mountain High School
Sylva, NC06.2014
Skills
- Personal hygiene assistance
- Time management
- CPR certification
- HIPAA compliance
- End-of-life care
- Compassionate care
- Team collaboration
- Dementia care
- Medical terminology knowledge
- Effective communication
- Patient Observation
Certification
I am CPR certified.
Timeline
PCA
The Hermitage
01.2023 - 01.2024
Key Holder
Dollar General
10.2022 - 01.2023
Call Center Representative
Harrahs Cherokee Casino And Resort
06.2022 - 10.2022
Shift Leader
Mcdonalds
01.2020 - 01.2021
PCA
Private Home Health Care
01.2017 - 01.2020
Host
Brio Tuscan Grille
01.2016 - 01.2017
High School Diploma -
Smoky Mountain High School
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