Angelica Junco
Cathedral City,California
Summary
Proven organizational and communication expert, excelled at Palm Canyon Resorts by streamlining appointment systems, enhancing client satisfaction significantly. Demonstrated exceptional time management and telephone skills, adept at multitasking and meeting tight deadlines. Trained staff at McDonald's, improving service efficiency and setting high performance standards.
Overview
15
15
years of professional experience
Work History
Receptionist
HR Block
02.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Lead Sales Gallery Receptionist
Palm Canyon Resorts
09.2013 - Current
- Greeted visitors and guided them to appropriate services, enhancing overall guest experience.
- Managed phone calls and emails for maintaining efficient communication.
- Improved office efficiency by organizing and scheduling appointments.
- Assisted staff with administrative tasks, supporting daily operations.
- Maintained client records, contributing to organized office environment.
- Monitored office supplies, maintaining inventory levels to support operations.
- Created welcoming environment for guests with professional demeanor.
- Facilitated appointment scheduling, streamlining daily workflow.
- Handled multiple tasks simultaneously to manage busy reception area.
- Supported team by preparing documents and reports, ensuring accuracy.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Crew Trainer
McDonalds
11.2009 - 01.2020
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
High School Diploma -
Cathedral City High School
Cathedral City, CA06-2008
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Appointment scheduling
- Data inputting
- Greeting and seating clients
Accomplishments
- Assisted management with the training of new staff members.
- Managed Palm Canyon Reception while transferring to a new location.
- Used Microsoft Excel to keep track of appointments.
Languages
Spanish
Full Professional
Timeline
Receptionist
HR Block
02.2025 - Current
Lead Sales Gallery Receptionist
Palm Canyon Resorts
09.2013 - Current
Crew Trainer
McDonalds
11.2009 - 01.2020
High School Diploma -
Cathedral City High School
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