Angelica Keesler
Bremerton,WA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Records
Olympic Internal Medicine
Bremerton, WA
09.2024 - Current
- Developed, implemented and maintained medical records policies and procedures.
- Organized patient medical records in accordance with established procedures.
- Reviewed medical records to determine appropriate treatment plan.
- Maintained accurate patient records using electronic medical records systems.
- Maintained accurate documentation of patient's medical records.
- Updated patient information in electronic medical records system.
- Maintained accurate medical records of all patient interactions.
- Extracted data from medical records into computerized databases.
- Updated patient charts using confidential electronic medical records.
- Created patient medical records and maintained their confidentiality.
- Compiled medical records, including paper and electronic documents.
- Organized and maintained client's medical records and documents.
- Completed detailed medical records in accordance with established protocols.
- Maintained accurate medical records according to hospital policy standards.
- Maintained accurate medical records on all patients.
- Maintained accurate medical records for each patient's visits.
- Recorded data accurately into electronic medical records system.
- Performed data entry into electronic medical records systems.
- Monitored incoming requests for medical records updates or corrections.
- Maintained accurate medical records according to departmental protocols.
- Obtained data from patient medical records, histories and surveys.
- Retrieved medical records upon request from healthcare professionals.
- Maintained medical records of patients' treatments and progress.
- Recorded medical information in electronic medical records system.
- Organized medical records, filing documents according to established protocols.
- Reviewed medical records for accuracy and completeness.
- Maintained accurate medical records according to HIPAA standards.
- Maintained accurate electronic medical records of patient visits.
- Maintained electronic medical records for all clients
- Reviewed and documented patient medical records.
- Verified patient information against medical records for accuracy.
Front Desk Receptionist
Olympic Internal Medicine
Bremerton, WA
12.2022 - Current
- Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill patients requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Explained policies and procedures to visitors.
- Scheduled appointments and maintained and updated appointment calendars.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Monitored reception area to provide consistently safe, hazard-free environment for patients.
- Protected patients' rights by maintaining confidentiality of personal and Hipaa information.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Maintained patient medical records, ensuring accuracy and confidentiality.
- Maintained accurate medical records for patients in the department.
- Documented patient information in electronic medical records.
- Created and maintained patient medical records and charts.
- Maintained accurate medical records according to established protocols.
- Documented patient information into electronic medical records system.
- Performed accurate data entry into electronic medical records system.
- Performed quality assurance reviews on completed medical records.
- Assisted in organizing patient information and medical records.
Patient Care Coordinator
Pro Sport and Spine
Silverdale, WA
03.2022 - 12.2022
- Scheduling Patients
- New Intake Patients
- Answering Phones
- Check-in/out Patients
- Maintaining an Orderly Work Area
- Basic Clerical Duties
- Helping to keep the office clean
- Explained policies, procedures and services to patients.
- Helped patients obtain health care services by setting up referrals.
- Insurance Verification
- Inventory
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Medical Office Assistant
Puget Sound Rheumatology
Poulsbo, WA
10.2021 - 01.2022
- Registered patients and scheduled appointments.
- Maintained confidentiality of records relating to clients' treatment
- Scheduled appointments for patients via phone and in person.
- Led patients to exam rooms.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Recorded vital signs and medical history for patients.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Answered daily clinical phone calls.
Home Health Care Aide
IP One
Bremerton, WA
07.2013 - 06.2021
- Mopped floors, vacuumed, washed dishes and performed other household chores to assist clients.
- Maintained clean and well-organized environment for client happiness and safety.
- Transported clients to doctor's appointments and errands.
- Assisted clients with personal hygiene needs, including bathing, dressing and incontinence care.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Documented client progress in charts and logbooks.
- Improved patient outlook and daily living through compassionate care.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Followed care plan and directions to administer medications.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Recorded vitals and communicated with physicians to provide health updates.
Office Assistant
Olympic Personnel
Silverdale, WA
10.2018 - 03.2020
- Updated employee paperwork and records.
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Managed office paperwork, including scanning documents and routing business correspondence.
- Complied with confidentiality regulations in handling customer information.
Customer Service Associate
Simon
Auburn, WA
09.2005 - 03.2006
- Answered inbound customer calls and responded to inquiries.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Listened to client concerns and asked questions to better understand needs.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Greeted customers upon entrance and handled all cash and credit transactions.
- Documented customer information and activity in customer database.
- Demonstrated strong knowledge of store services, products and policies.
Education
Diploma - Medical Billing And Coding
University of Phoenix
Tempe, AZ08.2021
High School Diploma -
Black River High School
Renton, Wa06.2003
Skills
- Client safety and first aid
- Client documentation
- Medical records
- PPE use
- Community activities
- Organizational skills
- Communication
- Reliable and trustworthy
- People skills
- Clerical
- Knowledge of HIPAA regulations
- Bilingual
- Medical software applications
Certification
- Home Care Aide (HHA)
- Safety Training
Timeline
Medical Records
Olympic Internal Medicine
09.2024 - Current
Front Desk Receptionist
Olympic Internal Medicine
12.2022 - Current
Patient Care Coordinator
Pro Sport and Spine
03.2022 - 12.2022
Medical Office Assistant
Puget Sound Rheumatology
10.2021 - 01.2022
Office Assistant
Olympic Personnel
10.2018 - 03.2020
Home Health Care Aide
IP One
07.2013 - 06.2021
Customer Service Associate
Simon
09.2005 - 03.2006
Diploma - Medical Billing And Coding
University of Phoenix
High School Diploma -
Black River High School