ANGELICA LANTIN

• Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
• Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
• Created and maintained filing systems, both paper and electronic.
• Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
• Answered incoming telephone calls, determined purpose of callers, and forwarded calls to appropriate personnel or department.
• Scheduled appointments for staff members using Outlook calendar system.
• Compiled data, tracked changes, and created reports in Excel spreadsheets.
• Provided administrative support for all departments in the organization as necessary.
• Prepared agendas for meetings and took minutes during meetings.
• Updated contact information lists regularly in accordance with company policy.
• Instructed new hires on administrative procedures and company policies, closely checking work to verify performance.
• Coordinated with HR team to develop onboarding materials and processes that are tailored to individual roles.
• Managed onboarding process for new hires, ensuring all documentation was completed accurately and in a timely manner.
• Reviewed exit interviews conducted with departing employees in order to gain insights into improving future onboarding efforts.
• Assessed new hires for compliance with company, state and federal requirements.
• Developed and maintained onboarding documentation, including guides and checklists.
• Addressed harassment allegations, work complaints or other employee concerns.
• Interpreted and explained human resources policies, procedures or regulations.
• Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
• Hired employees and processed hiring-related paperwork.

HUMAN RESOURCES AND OPERATIONS:

• Maintained employee records such as contact information, timesheet records, performance reviews and termination documents.
• Managed the development of performance management systems including goal setting, reviews, corrective action plans and disciplinary procedures.
• Resolved conflicts between different personnel using sound judgment to maintain a harmonious work environment.
• Held exit interviews and documented information discussed with employees.
• Investigated workplace issues with professionalism, sensitivity, and confidentiality, and detailed incidents in reports to the Principal/CEO.
• Ensured compliance with federal, multi-state, and local employment laws.
• Coordinated and launched wellness events and practices to reduce stress, boost morale, and increase productivity.
• Advised the Principal/CEO on vacation and sick time, benefits, and employment discrepancies.
• Coordinated various benefits programs such as medical insurance through QSEHRA and Simple IRA retirement plans.
• Scheduled meetings with employees to address concerns and grievances.
• Designed Standard Operation Procedures (SOP) for integration of new systems, such as an IIPP or Injury and Illness Prevention Program, and an Information Security Policy.
• Evaluated current HR processes and recommended changes when necessary to improve efficiency.
• Facilitated communication between management and staff by conducting regular all staff meetings and creating meeting agendas to discuss suggestions, client projects, internal concerns, and more.
• Managed and processed payroll and payroll taxes in QuickBooks.
• Utilized payroll records to document job costing data analysis and contributed expertise to business financing and budget-related data.
• Contributed to the development and expansion of marketing systems through collaboration with the management team to execute marketing campaigns.
• Designed all marketing-focused one pagers and outreach documents (using Canva and PPT) to introduce or reconnect with new, existing, and past clients and/or partners.

DATA RESEARCH ASSISTANT:

• Performed data analysis to evaluate impact of organizational programs and other external clients.
• Analyzed large datasets to identify trends, patterns and correlations for business insights.
• Designed data visualizations that enabled clients to quickly interpret results from complex analyses.
• Gathered requirements from stakeholders to design data models and reports.
• Produced monthly reports using advanced Excel spreadsheet functions.
• Facilitated knowledge sharing among colleagues by presenting key insights from completed evaluations at internal meetings.
• Trained new evaluators in best practices for data collection and analysis, raising overall quality of evaluation team's output.

• Managed the 8th-grade after school program, created lesson plans, taught classes, communicated with parents, supported student discovery, and provided supportive relationships.

• Developed assessment strategies, conducted data analysis, created learning opportunities, and developed programs for individuals with intellectual and developmental disabilities.

• Utilized ABA to run programs for children with autism, provided therapy sessions, and maintained communication with families.