Angelica Larios
Yuma,AZ
Summary
Detail-oriented healthcare professional with a proven track record in managing training programs and coordinating community initiatives. Demonstrates exceptional organizational skills and a commitment to effective communication, ensuring all paperwork is meticulously handled. Adept at prioritizing tasks to meet deadlines while maintaining a high standard of quality.
Overview
17
17
years of professional experience
Work History
COVID-19 Contact Tracer
La Paz County Health Department
Parker, AZ
03.2021 - 02.2023
- Served as a La Paz County COVID Investigator Team Lead/Monitor, under the direct supervision of the county epidemiologist.
- Contacted cases with laboratory-confirmed, probable, and suspected COVID-19 infection, and completed contact tracing to identify any household, social, or work close contacts.
- Conducted investigations and interviews to gather epidemiologic data about each potential case, such as symptoms, underlying medical conditions, potential exposures, travel history, work history, social gatherings, COVID-19 vaccination status, etc.
- Determined each case's isolation/quarantine timeline with the information provided by the patient, while following ADHS and CDC guidelines, and ensured that the proper understanding of isolation/quarantine instructions was understood to reduce the spread of Covid-19.
- Monitored cases during isolation/quarantine timeframes, with daily calls, and provided guidance and resources as needed.
- Utilized the Medsis Database to accurately document all information gathered from investigations, interviews, daily monitoring, and to search any previous history of Covid-19 or exposure. Created charts for all disclosed contacts not in the database, assigned cases and contacts to the LPCHD Team, and classified, transferred, and submitted cases to appropriate jurisdictions (County, State, and tribal).
- Complete interviews and investigations for Colorado River Indian Tribe members who were disclosed as close contacts to a La Paz Jurisdiction Covid-19 positive patient, and coordinate their continued monitoring with the IHS-Colorado River Health Services unit.
- Held regular discussions with the epidemiologist regarding COVID-19 updates, statistics, and changes in epidemiology as new variants arose.
Front Desk Medical Receptionist
Community Partners Inc.
Yuma, AZ
10.2017 - 06.2020
- Called patients to schedule psych evaluations and reschedule appointments, consistently double-checking information and availability.
- Scheduled and confirmed patient appointments for psych evaluations, medication reviews, and primary care services in a behavioral health office with five telemed providers.
- Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
- Prepared and sent financial statements to support bookkeeping functions.
- Updated group medical records and technical library to support smooth office operations.
- Addressed, documented, and responded to incoming and outgoing calls and correspondence.
- Answered daily phone calls to schedule appointments and address patient inquiries.
Phlebotomist
Community Partners Inc.
Yuma, AZ
10.2017 - 08.2019
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
- Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Labeled blood vials with critical information like time of collection, date, and patient name.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
Alternate Center Leadership
Talecris Plasma Resources,
Yuma, AZ
01.2015 - 09.2017
- Managed over 60 employees
- Worked throughout the center as needed
- Acted as a resource with Ability to understand explain and follow SOPs and Protocols
- Opened and Closed business
- Managed donor funds, as needed
- Managed emergency/disaster procedures as they arised
- Managed and maintained supply inventory
- Managed unsuitable units/donors
- Managed freezer excursions
Training Coordinator
Talecris Plasma Resources
Yuma, AZ
01.2014 - 09.2017
- Defused and resolved Customer complaints in an effective manner
- Planned, communicated and executed activities for the improvement of the area operations
- Direct, Overseen and Lead trainings within the Plasma center to ensure training compliances were met
- Supported the Management Team in Implementing corrective actions to eliminate deficiencies in training
- Communicated information and ideas so others would understand
- Continuously trained employees on new/ modified processes
- Created, Maintained, and Audited training records and files
- Worked independently with guidance of oral or written instruction
- Related sensitive information to diverse groups
- Performed a wide range of tasks as dictated by variance demands and changing conditions
- Listen to and understand information and ideas presented through spoken words and sentences.
Quality Associate
Talecris Plasma Resources
Yuma, AZ
01.2013 - 09.2017
- Developed command of interpersonal communications
- Performed a high level document review and employee observations
- Audited all files/ documents to ensure proper documentation
- Managed documentation throughout center
- Observed employees in their designated areas to ensure procedures were followed
- Assured the Purity and Quality of plasma was met with the standards given
- Performed quality assurance functions to ensure compliance was met with internal and external regulations and protocol.
Plasma Processor
Talecris Plasma Resources
Yuma, AZ
11.2013 - 01.2014
- Performed plasma screenings and processing of donor samples in the center
- Labeled and froze units for final packing, within required time frames
- Packed units for final shipments
- Sent samples to testing labs
- Collected and processed donor samples for processing and testing
- Labeled samples and froze units for final packing, within required time frames
- Monitored/ stored product and ensured time requirements were met
Donor Processor
Talecris Plasma Resources
Yuma, AZ
01.2012 - 01.2013
- Conducted donor screenings to determine initial suitability of donors to undergo plasmapheresis
- Ensured donor confidentiality
- Established and maintained donor files in an organized and efficient manner
- Effectively communicated donor medical information to Medical Staff
- Provided appropriate feedback to ineligible donors.
Phlebotomist
Talecris Plasma Resources
Yuma, AZ
06.2011 - 01.2012
- Drew plasma from donors and operated all related equipment and machinery
- Properly set up/ disconnected / managed PCS2 machine
- Managed and controlled unexpected events
- Properly prepped and performed venipunctures, while complying with regulations
- Maintained fully-stocked phlebotomy cart, carrier, and station.
Senior Caregiver
Home Instead Senior Care Services
Yuma, AZ
01.2010 - 06.2011
- Assisted Seniors in the comfort of their own homes
- Provided light house keeping, ran errands, transportation and assistance with appointments
- Provided companionship/ conversation
- Prepared meals, assisted with medications
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Customer Service Representative
Toys R Us
Yuma, AZ
10.2005 - 05.2010
- Assessed customer needs and upsold products and services to maximize sales.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Helped customers find specific products, answering questions and offering advice.
- Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Education
Certificate - Covid-19 Contract Tracing
John Hopkins University
Yuma, AZ03-2021
GED -
John E. Byrd Learning Center
Yuma, AZ11.2006
Skills
- Organization and efficiency
- Record keeping and bookkeeping
- Office equipment operations
- Business operations understanding
- Meticulous and organized
- 40 WPM typing speed
- Document control
- Detail-oriented
- Tech-savvy
- Multitasking and prioritization
- Data collection
- Confidentiality adherence
- Documentation accuracy
- Maintaining records
References
References Upon Request
Timeline
COVID-19 Contact Tracer
La Paz County Health Department
03.2021 - 02.2023
Front Desk Medical Receptionist
Community Partners Inc.
10.2017 - 06.2020
Phlebotomist
Community Partners Inc.
10.2017 - 08.2019
Alternate Center Leadership
Talecris Plasma Resources,
01.2015 - 09.2017
Training Coordinator
Talecris Plasma Resources
01.2014 - 09.2017
Plasma Processor
Talecris Plasma Resources
11.2013 - 01.2014
Quality Associate
Talecris Plasma Resources
01.2013 - 09.2017
Donor Processor
Talecris Plasma Resources
01.2012 - 01.2013
Phlebotomist
Talecris Plasma Resources
06.2011 - 01.2012
Senior Caregiver
Home Instead Senior Care Services
01.2010 - 06.2011
Customer Service Representative
Toys R Us
10.2005 - 05.2010
GED -
John E. Byrd Learning Center
Certificate - Covid-19 Contract Tracing
John Hopkins University
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