Angelica Ledezma
Central Point,OR
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Room Attendant
Holiday Inn
Center Point, OR
06.2022 - Current
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Performed laundry duties for improved efficiency and faster room turnover times.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
- Contributed to team efforts in meeting occupancy goals through efficient room preparation and availability.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Supported fellow housekeeping staff with training on new processes, resulting in increased productivity levels across the department.
Front of House Employee
Chick-fil-A
Medford, OR
12.2020 - 07.2022
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Assisted with menu development and updates, ensuring accurate descriptions and highlighting specials.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Streamlined reservation management, resulting in reduced wait times and increased table turnover rates.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
Education
Phlebotomy
Rogue School of Phlebotomy
Medford, OR12.2023
No Degree - General Studies
Rogue Community College
Medford10.2022
High School Diploma -
North Medford High School
Medford, OR06.2022
Skills
- Guest Relations
- Maintenance reports
- Inventory and supply
- Safety Procedures
- Professional Appearance
- Teamwork
- Stress Tolerance
- Work Prioritization
- Initiative-taking
- Cross-training readiness
- Customer Service
- Time Management
Certification
- PT - Phlebotomy Technician
Languages
Spanish
Limited Working
Timeline
Room Attendant
Holiday Inn
06.2022 - Current
Front of House Employee
Chick-fil-A
12.2020 - 07.2022
Phlebotomy
Rogue School of Phlebotomy
No Degree - General Studies
Rogue Community College
High School Diploma -
North Medford High School