Angelica Leveridge
Woodstock,GA
Summary
High organized, motivated, and resourceful Customer Service Representative and Health Service Representative with more than 15 years of experience. A strong leader providing customer service and performing health service duties in the US Air Force. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Health Services Superintendent
Air Force Reserve
Homestead ARB, FL
02.2024 - Current
- Responsible to the OIC, Administrative Services on all matters pertaining to the management, training and duty performance of all Health Services Management personnel
- Recommends policy and assists the OIC, Administrative Services in developing and implementing Health Services Management policies and procedures
- Maintains effective communication with subordinates
- Primarily responsible for oversight and direct supervision of assigned 4A0/1/2 personnel and the management of unit medical administrative activities as they relate to providing services to the 482 MDS, the 482 FW, and other base and staff agencies
- Coordinates, implements, and evaluates administrative policies and procedures relating to the management of the Medical Administrative Section, Medical Logistics, and Biomedical Engineering
- Coordinates and documents annual tour requirements and master annual training plan to include UTC, Upgrade, and Seasoning Training
- Schedules and/or conducts training on
- Ensures training records are current and properly maintained and documented IAW regulations/instructions.
Executive Assistant
22 AF Commander
Dobbins ARB, GA
11.2023 - Current
- Manage Enterprise Task Management Solution system(ETMS) for 22 AF
- Coordinate request for information from NAF/CC to staff and/or DRUs
- Support NAF/CC with daily/weekly meeting preparation
- Set up meeting and event logistics for senior management and updated calendars.
- Support front office staff with daily/weekly calendar management
- Ensure meeting room/space – NIPR/SIPR is confirmed & set up
- Maintain communication with DRU Executive Officers and assist with questions
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
- Monitored incoming emails and responded accordingly in a timely manner.
- Ensured that all relevant paperwork was completed accurately prior to submission for approval.
Health Service Management
Air Force Reserve
Dobbins AFB, GA
07.2009 - 02.2024
- Manages, supervises, and leads military personnel and human resource programs
- Analyzes Air Force policy and provides recommendations to commanders, supervisors, and Airmen, Prepares and processes administrative support actions relating to unit programs such as fitness, in and out-processing, evaluations
- Monitors the Unit Personnel Management Roster (UMPR) to ensure correct assignment of personnel resources
- Manages UTAPS and AROWS-R for 185 squadron members
- Created process to monitor the EPR/OPR process with monthly tracking
- Create process trackers and process improvement
- Creates, maintains, and audits personnel records
- Process member’s paperwork for pay and to ensure units daily functions are completed
- Prepares, files, safeguards, transfers, and retires health records
- Coordinates release of information functions and prepares health record copies
- Maintains patient files and retrieves files for scheduled appointments; files study patient charts; files all patient data upon receipt of information; initiates records for new patients and creates computer index; prepares file labels; maintains filing statistics; audits filing sequence
- Responds to requests for medical records; processes letters and reports; answers and directs telephone calls
- Retrieves patient schedules from computer system; distributes lab reports to physicians, and materials to other departments; requests information from various departments; responds to correspondence requests
- Alternate Unit Information Assurance Officer, provision/de-provision system accounts
- Alternate Unit Security Manager; educate, advise and manage unit personnel and system security requirements/need
- Alternate Government Purchase Card Holder, purchase office supplies and necessary items for unit
- Assisted with Resource Advisor duties and Approving Official duties for DTS
- Created and submitted Defense Enterprise Accounting and Management System (DEAMS) request
- Created and submitted General Fund enterprise Business System (GFEBS) request
- Scheduled members for Combat Arms Training and Maintenance (CATM) and Chemical, Biological, Radiological, Nuclear, high yield Explosives (CBRNE)
- Assisted with completing Defense Readiness Reporting(DRRS) and Deliberate and Crisis Action Planning and Execution Segments reporting (DCAPS).
Executive Assistant
Command Surgeon
USSOUTHCOM HQ, Doral, FL
01.2023 - 09.2023
- Ensure daily execution of Surgeon General’s (SG) schedule
- Quality control for administrative packages and correspondence that go to Combatant Commander (CCDR)
- Coordinates front office support to the SG by managing and de-conflicting leave calendars for front office staff
- Review taskers in the SOUTHCOM Tasker system for both format and ensure content makes sense; anticipate SG questions prior to SG review; draft comments on taskers for SG’s push to CCDR
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Assist the SG with the preparation of close-out notes and end-of-day notes as directed/required; assist SG with notetaking / minutes as directed
- Liaise with Front Offices for coordination (Services, Joint Staff, and tenant commands, etc.) Ensure staff is informed of schedule changes and priorities Supervise administrative personnel and functions in the office
- Review/Approve Authorizations and Vouchers
- Supervise the preparation of correspondences.
Business Operation Manager
Ace Pressure Washing
05.2015 - 02.2020
- Maintain client relationships with thorough customer service and regular contact, to be sure client needs are being met and ensuring the client is happy
- Oversees appointment scheduling and maintains payments
- Provide timely and effective solutions aligned with clients’ needs
- Perform residential pressure washing services.
Head Cashier
Home Depot
Kennesaw, GA
06.2013 - 01.2014
- Tender change and receipts and ensure that customers are provided with after-sales services information
- Balance the cash drawer at the end of each day and ensure that any discrepancies are handled before the end of the shift Cash Handling
- Check customers’ purchases and provide them with pricing information when required
- Greet customers when they arrive at the checkout counter and engage them in light conversation.
Assistant Manager
Burger King
05.2009 - 06.2013
- Provided coaching, mentoring, and consultation to staff to enhance staff development
- Achieve high customer satisfaction and resolved guest complaints
- Set-up and operated line for breakfast and lunch service
- Trained kitchen staff on proper use of equipment, food handling, and portion sizing
- Supervised staff of 5-10 people and ensured proper event set-up, food preparation, kitchen clean-up and proper shut down
- Worked closely with employees to produce positive results in cash profits
- Provided coaching, mentoring, and consultation to staff to enhance staff development
- Created repeat business by developing long-term relationships with regular customers
- Handled guest complaints, maintaining a positive dining experience for all restaurant patrons
- Supervised and coordinated dining room activities and employee schedules
- Managed set up, stock maintenance, and line sanitation of full line service.
Education
Associate of Health Service Management -
Community College of The Air Force
10.2021
Etowah High School
05.2005
Skills
- Proficient in Microsoft Office Suite
- Detail Oriented
- Problem Solver/Critical Thinker
- Strong Organizational Skills
- Ability to Multi-Task
- Interpersonal Skills
- Performs well in high demand/fast environment
- Customer Service
- Effective Written and Verbal Communication
- Work Force Management
- Strategic Planning
- Staff Management
- Relationship building and management
- Leadership Development
- Professionalism
References
- Jamiko Cooper, cooperjk3@gmail.com, 1-803-665-8186
- Sandra Byrd, sandra.d.byrd.mil@mail.mil, 404-358-0509
- Shatara Askew, lilcherry2005@yahoo.com, 1-808-250-3717
Hobbies and Interests
- Travel
- Reading
- Movies
Timeline
Health Services Superintendent
Air Force Reserve
02.2024 - Current
Executive Assistant
22 AF Commander
11.2023 - Current
Executive Assistant
Command Surgeon
01.2023 - 09.2023
Business Operation Manager
Ace Pressure Washing
05.2015 - 02.2020
Head Cashier
Home Depot
06.2013 - 01.2014
Health Service Management
Air Force Reserve
07.2009 - 02.2024
Assistant Manager
Burger King
05.2009 - 06.2013
Associate of Health Service Management -
Community College of The Air Force
Etowah High School
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