Angelica Loza

Restaurant Waiter

Lalos Restaurant

11.1992 - 06.2020

Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Cultivated warm relationships with regular customers.
Answered customers' questions, recommended items, and recorded order information.
Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
Adhered to company guidelines and safety protocols for proper food handling and presentation.
Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
Assisted in training new waitstaff members, contributing to a cohesive team environment.
Maintained clean and organized dining areas for optimal guest experience.
Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Managed high volume of customers during peak hours, maintaining prompt and efficient service.