Angelica Luna
Carson,CA
Summary
Shipping Warehouse Supervisor with proven success at Parts Authority, enhancing workflow efficiency and reducing errors through effective training and safety protocols. Skilled in inventory management and performance improvement, I foster teamwork and communication, driving results in fast-paced environments. Committed to continuous improvement and operational excellence.
Overview
1
1
Language
10
10
years of professional experience
Work History
Shipping Warehouse Supervisor
Parts Authority
03.2025 - Current
- Supervised daily shipping operations to ensure timely and accurate delivery of products.
- Trained and mentored team members on best practices in shipping procedures and safety protocols.
- Optimized workflow processes, reducing shipping errors and improving overall efficiency.
- Analyzed shipment data to identify trends, proposing adjustments to improve service levels and performance.
- Supervised shipping team of 12 employees.
- Coordinated with warehouse staff to ensure accurate inventory management and timely shipments.
- Managed a team of shipping personnel, fostering a productive work environment and promoting teamwork.
- Reduced shipment errors by conducting thorough inspections of outgoing packages.
- Pulled, verified, and packaged items for shipment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
Warehouse Supervisor (Picking Department)
Parts Authority
06.2022 - 03.2024
- Oversee team of 23 people that are in charge of pulling items that are needed for orders and fulfill them in a timely manner
- Monitoring order volume and floor management
- Working with other departments to help improve inventory accuracy
- Drove forklifts, pallet jacks and other equipment to move materials.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Operated equipment while observing standard safety procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Helped train new employees in safe practices and warehouse procedures.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Cultivated interpersonal skills by building positive relationships with others
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Identified issues, analyzed information and provided solutions to problems
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Proved successful working within tight deadlines and a fast-paced environment
- Passionate about learning and committed to continual improvement
- Managed time efficiently in order to complete all tasks within deadlines
- Excellent communication skills, both verbal and written
Assistant Supervisor (Picking Department)
Parts Authority
03.2021 - 06.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Used two-way radios to stay in contact with other departments and receive last-minute instruction changes.
- Constantly working under pressure and adapting to th volume of orders that needed to be picked
- Learned floor management to meet cutoffs in a timely manner
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
Warehouse Associate (Picker)
Parts Authority
03.2021 - 06.2021
- Used scanners to quickly locate and track items in warehouse.
- Followed orders precisely for correct items, sizes and quantities.
- Collaborated with team members to achieve daily pick and pack goals.
- Prepared orders by processing requests, pulled materials from warehouse.
- Safely and securely loaded items to prevent damage during transport.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Managed timely and effective replacement of damaged or missing products.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Located needed merchandise in inventory using DST software and placed on skids for transport to shelves.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as 50 pounds.
- Worked well in a team setting, providing support and guidance
- Proven ability to learn quickly and adapt to new situations
- Self-motivated, with a strong sense of personal responsibility
- Skilled at working independently and collaboratively in a team environment
Delivery Driver
Parts Authority
12.2020 - 03.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Fostered positive working relationships with regular customers.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Minimized company liability and risks to loads by obeying traffic laws.
Kiosk Attendant
Maximo Income Tax
06.2016 - 04.2020
- Consistently provided friendly service to promote better customer engagement.
- Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained clean, organized workspace according to operational standards.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Monitored passengers and ride operations and enforced safety regulations.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
Education
High School Diploma -
Carson Senior High School
Carson, CA6 2016
Skills
- Warehouse safety
- Loading and unloading
- Scheduling
- Stock control
- Efficient multitasking
- Order picking
- Shipping and receiving
- Cycle counting
- Handheld scanner operation
- SOP implementation
- RF scanner usage
- Deadline driven
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Email and phone communication
- Clear communication
- Team leadership
- Warehouse operations
Languages
Spanish
Native or Bilingual
Timeline
Shipping Warehouse Supervisor
Parts Authority
03.2025 - Current
Warehouse Supervisor (Picking Department)
Parts Authority
06.2022 - 03.2024
Assistant Supervisor (Picking Department)
Parts Authority
03.2021 - 06.2022
Warehouse Associate (Picker)
Parts Authority
03.2021 - 06.2021
Delivery Driver
Parts Authority
12.2020 - 03.2021
Kiosk Attendant
Maximo Income Tax
06.2016 - 04.2020
High School Diploma -
Carson Senior High School