Angelica Luy

• Streamlined appointment scheduling for increased patient satisfaction and improved time management.
• Patient Registration and verification. Responding to patient inquires and provided necessary information.
• Actively monitored and approved appointments for 80+ student providers using Axium System.
• Creating new patient charts.
• Improved office efficiency by managing inventory supplies, anticipating shortages, and placing timely orders.
• Ensured confidentiality of patient information by adhering to HIPAA regulations and implementing secure data practices.
• Handled Group Meeting and made topics to improve student efficiency and to ensure smooth clinic operations.
• Effective communication with students/faculty operations related issues with Supervisor.
• New Patient Experience Management. Creating sign-ups and monitoring availability and coordinating coverage when needed.
• Monitoring reports and contacting students with overdue re-care.
• Facilitating Group Practice Clearance Process every year. Ensuring timely clearance of patients from graduating students rosters.
• Assisting in Training New Team Members.
• Provided back up to front desk operations and Lab as well as all other duties assigned.

• Received and processed payment from customers.
• Assisted customers with product selection and inquiries.
• Greeted customers and provided excellent customer service.
• Balanced cash drawer at the end of each shift.
• Operated cash register, handled payments, and maintained accurate records of transactions.
• Maintained cleanliness of work area and checkout counter.
• Resolved conflicts between customers and staff in a professional manner.
• Assisted coworkers with tasks as needed.
• Processed returns and exchanges in accordance with store policy.
• Answered phone calls promptly and professionally.
• Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
• Processed credit card, EBT and gift certificate payments in electronic computer systems.
• Recommended, selected, located, and obtained products to meet customer needs.

• Oversee cash transactions, cash reconciliations, account payments, account receivables and other accounting duties according to company policies.
• Welcome customers, provide assistance and respond to their concerns.
• Manage customer transactions both cash and card payments.
• Train newly hired cashiers on accounting procedures and company policies.
• Evaluate performance of cash associates and provide feedback.
• Ensure customer transactions are processed promptly and accurately.
• Ensure cash associates follow accounting policies, safety procedures and customer service standards.
• Identify and communicate any accounting related issues to management promptly.

• Check fitting room stalls, sort merchandise to racks as defined by sorting process in store.
• Ensure merchandise is placed on appropriate hanger with the correct size ring that matches the garment size.
• Ensure merchandise is floor-ready; work merchandise back to sales floor immediately as time permits.
• Maintain high customer readiness standards by delivering a clean, neat, easy to shop store environment.
• Attend to customer service needs in a friendly and helpful manner when approached.
• Be sensitive to store's needs and flex into other areas as needed after floor ready duties are performed.
• Perform these functions in an efficient manner, and flex between areas of the store, as directed by the Supervisor and/or Lead.

• Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations.
• Operating scanners, scales, cash registers, and other electronics.
• Balancing the cash register and generating reports for credit and debit sales.
• Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.
• Processing refunds and exchanges, resolving complaints.
• Bagging or wrapping purchases to ensure safe transport.
• Following all store procedures regarding coupons, gift cards, or the purchase of specific items, such as alcohol or cigarettes.
• Maintaining a clean workspace.

• Job Shadowing in a Hospital; Radiologist, Accident and emergency, Cardiology, Elderly services department, Neurology, Occupational therapy, and Radiotherapy.
• Nurse for a day taking care of a patient.

• Childcare/teacher to the kids.
• Responsible for preparing play and learning materials to set up children's environment.
• Supervised children's play with making sure of their safety.
• Help children with daily routines such as dressing, toileting, eating, and napping.
• Also responsible for preparing meals and snacks.
• Maintained a clean and safe environment.