Angelica Mackey
Middleport
Summary
Experienced food service professional dedicated to delivering exceptional customer service. Thrives in fast-paced environments, remaining personable under pressure.
Experienced with maintaining cleanliness and order in dining facilities. Utilizes efficient food service skills to support meal preparation and distribution.
Overview
8
8
years of professional experience
Work History
Activities Aide
Medina Memorial Hospital Skilled Nursing Home
01.2025 - Current
- Implemented engaging recreational and therapeutic activities for residents, catering to various cognitive and physical abilities.
- Led group and individual activities such as games, exercise, arts and crafts, and outings.
- Contributed to fundraising efforts and community outreach initiatives related to activities.
- Maintained accurate records of resident participation in activities.
- Collaborated effectively with residents, families, and staff to provide exceptional senior care.
Dietary Aide
Medina Memorial Hospital
09.2024 - Current
- Washed dishes using industrial dishwashers or manually cleaned them following established procedures.
- Assisted in the preparation and serving of meals to patients, ensuring adherence to dietary restrictions and preferences.
- Managed inventory of food supplies, monitoring expiration dates and restocking as needed.
- Aided in the setup and cleanup of dining areas before and after meal services.
- Maintained cleanliness throughout the facility by sweeping, mopping floors, emptying trash bins, etc.
- Aided in training new dietary aides on job responsibilities.
Residential and Commercial Remediation
Simply The Best
01.2023 - 06.2024
- Fire and water damage remediation
- Hoarding, infestations, biohazard
- Post construction clean up, new builds, tenant move in/out
- Commercial offices, apartment buildings, assisted living homes
- Residential homes, estate clean out, cleaning/prepping real estate for open houses and sales
Claims Customer Service Representative
GEICO
01.2017 - 01.2022
- Updated existing accounts with new data to maintain accurate records
- Followed appropriate policies and procedures to prevent release of confidential information
- Actively listened while properly documenting each interaction
- Built rapport with customers with an adaptive and outgoing approach
- Consistently deescalated irate customers and brought disputes to resolution
- Scheduled appointments and followed up for customer retention
- Determined payouts and processed payments
- Mentored teammates to increase efficiency and promote professional growth
Restaurant Kitchen Manager
The Lighthouse
01.2018 - 01.2021
- Prepared and cooked a variety of dishes, including appetizers, entrees, and desserts
- Hired and trained new staff members
- Managed inventory and staff schedules
- Maintained sanitation standards with routine cleaning
Education
Associate's Degree - Human Services
Niagara County Community College
Sanborn, NY01.2012
Skills
- Food Service Expertise
- Problem solving
- Communication skills
- Multitasking
- Customer service
- Time management
Timeline
Activities Aide
Medina Memorial Hospital Skilled Nursing Home
01.2025 - Current
Dietary Aide
Medina Memorial Hospital
09.2024 - Current
Residential and Commercial Remediation
Simply The Best
01.2023 - 06.2024
Restaurant Kitchen Manager
The Lighthouse
01.2018 - 01.2021
Claims Customer Service Representative
GEICO
01.2017 - 01.2022
Associate's Degree - Human Services
Niagara County Community College
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