Angelica Matinez
Dallas
Summary
Dynamic Car Porter with a proven track record at Auto Nation BMW, excelling in vehicle inspection and customer service. Recognized for enhancing fleet safety and achieving high guest satisfaction through effective communication and teamwork. Skilled in cash handling and maintaining cleanliness standards, ensuring seamless operations and repeat business.
Reliable and hardworking individual with strong work ethic and positive attitude. Possesses solid understanding of vehicle maintenance and safety protocols, along with hands-on skills in driving and maneuvering vehicles in tight spaces. Committed to ensuring smooth operations and providing top-notch service to support team objectives.
Offering dependable and diligent approach with readiness to learn and grow in fast-paced environment. Conducts tasks with attention to detail and emphasis on maintaining vehicle cleanliness and organization. Ready to use and develop driving and maintenance skills.
Overview
2
2
years of professional experience
Work History
Car Porter
Auto Nation BMW
09.2023 - Current
- Picked up vehicles from and delivered vehicles to customers as directed by management.
- Supported dealership operations through regular inventory checks, updating vehicle status, and moving cars as needed.
- Enhanced overall fleet safety through rigorous compliance with regulatory standards and implementation of best practices in risk management.
- Maintained accurate driver information for delivery scheduling.
- Contributed to positive customer experiences by providing friendly assistance with directions and other inquiries.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Actively supported team members in various tasks when required, creating a collaborative atmosphere within the workplace.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
- Proactively communicated with clients regarding upcoming reservations or changes in vehicle availability to avoid any inconvenience or dissatisfaction later on.
- Ensured accurate billing processes by reviewing contracts thoroughly prior to finalizing transactions.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Placed sales calls and handled sales for incoming customer calls.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Helped train new staff on company policies, procedures and standards, boosting productivity.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
Education
High School Diploma -
Lakeview Centennial
Dallas, TX05-2021
Skills
- Vehicle inspection
- Damage assessment
- Cleanliness standards
- Maintenance
- Team player mentality
- Fleet management
- Cash handling experience
- Reservations
- Customer service
- Excellent communication
- Decision-making
- Safe food handling
- Ability to Manage Stress
- Rental agreement
Languages
Spanish
Limited Working
Spanish
Limited Working
Timeline
Car Porter
Auto Nation BMW
09.2023 - Current
High School Diploma -
Lakeview Centennial
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