Angelica McCrillis
Irvine,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Lead Housekeeper
Prodigy Consultant
Coto De Caza , CA
01.2023 - 04.2024
- Conducted daily inspections of guest rooms and public areas to ensure the highest standards of cleanliness.
- Coordinated housekeeping staff schedules, ensuring appropriate coverage for all shifts.
- Developed standard operating procedures for housekeeping staff to follow in order to maintain cleanliness and safety standards.
- Inspected linen closets, storage areas, laundry rooms, and other facilities regularly to ensure adequate supplies are available.
- Monitored inventory levels of linens, towels, toiletries, and other consumables used by housekeepers.
- Cleaned and tidied bedrooms, living rooms, bathrooms and other areas of the house.
- Swept, vacuumed and mopped floors.
- Dusted furniture, window sills and other surfaces in each room.
- Washed dishes, glasses and kitchen utensils.
- Changed bed linens and towels on a regular basis.
- Cleaned all mirrors, windows, countertops and sinks in the house.
- Emptied wastebaskets and trash cans throughout the home.
- Sanitized toilets, tubs and showers with appropriate cleaning products.
- Filled up soap dispensers in bathrooms and kitchens.
- Replenished supplies such as toilet paper, hand soap.
- Assisted with laundry duties such as washing clothes or ironing them if required.
- Took out garbage regularly from inside the house or garage area.
- Reported any damages found in the property to supervisors immediately.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Lead Housekeeper
Frontier Personal L.L.C.
Ontario, CA
11.2021 - 09.2023
- Conducted daily inspections of guest rooms and public areas to ensure the highest standards of cleanliness.
- Trained new employees on cleaning techniques and proper use of chemicals and equipment.
- Developed standard operating procedures for housekeeping staff to follow in order to maintain cleanliness and safety standards.
- Inspected linen closets, storage areas, laundry rooms, and other facilities regularly to ensure adequate supplies are available.
- Provided guidance and support to team members while enforcing company policies and procedures related to housekeeping operations.
- Worked closely with management team to ensure all guest needs were met in a timely manner.
Lead Housekeeping Supervisor
The Rappaports
Beverly Hills, CA
06.2020 - 06.2021
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Drove improvements to workflow and room turnover with hands-on, proactive management style
- Managed household staff while parents were away
- Implemented new cleaning processes and team strategies to reduce necessary man-hours by 3 hours per week
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources
- Coordinated daily workflow through task prioritization and concise scheduling
- Maintained controls over expenses and inventory for optimal budget tracking
- Trained and mentored all new personnel to maximize quality of service and performance
- Disposed of trash and recyclables each day to avoid waste buildup
- Kept building entryway glass clean and polished for professional presentation
- Communicated repair needs to maintenance staff
- Placed orders for housekeeping supplies and guest toiletries
- Managed laundry sorting, washing, drying and ironing
- Restocked room supplies such as facial tissues for personal touch with every job
- Completed schedules, shift reports and other business documentation.
Lead Housekeeper
The Hollander's
Beverly Hills, CA
06.2020 - 06.2021
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Trained and mentored all new personnel to maximize quality of service and performance
- Communicated repair needs to maintenance staff
- Disposed of trash and recyclables each day to avoid waste buildup
- Managed household staff while parents were away
- Managed laundry sorting, washing, drying and ironing
- Placed orders for housekeeping supplies and guest toiletries
- Restocked room supplies such as facial tissues for personal touch with every job
- Performed spot-cleaning on furniture stains
- Changed bed linens and collected soiled linens for cleaning
- Polished glass surfaces and windows
- Rotated linens in storerooms and replenished when supplies ran low
- Emptied waste paper and other trash from premises and moved to appropriate receptacles
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Full Charge Live in Caretaker/Housekeeper
Mrs. Jody Clark
La Mirada, CA
02.2014 - 05.2017
- Inventory control and management of supplies
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies
- Scheduled and accompanied clients to medical appointments
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Remained alert to problems or health issues of clients and competently responded
- Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops
- Shopped for groceries regularly in order to keep house stocked with necessities
- Kept close eye on behavior and emotional responses of clients, consulting with Jody Clark to address concerns and protect each person from any harm
- Helped clients manage money, pay bills and shop for groceries or personal items
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Full Charge Housekeeper
Ms. Connie Pemberton
Westlake Village, CA
05.2016 - 04.2017
- Managed and acted as Head Housekeeper for 15,000 acre estate which included working directly with owner to manage and secure coverage of overall household management and employees
- Engaged with guests on room requirements and amenities to promote overall satisfaction
- Supervision of other household staff including gardeners and landscapers
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors
- This position also included organizing, and coordination of security
- Creation of household manual (including procedure manual) including welcome packs for guests were created by me
- Responsibilities also included presentation of household budget for approval as well as budgeting for special events
- Interacted with business manager and other executives related to estate as necessary
- Responsible for greeting of guests, their comfort and appropriate food
- Oversaw organization of fine clothes, including haute couture for ladies, and bespoke suits and shoes for gentlemen
- Experienced in cooking and serving; both casual and formal
- Shopped when necessary; trusted with cash, cars and credit cards
- Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
Housekeeping Team Lead
Mr. Mike Patel
Newport Coast, CA
04.2017 - 02.2012
- Work directly under owner in preparation for renovation for current 36,000 square foot estate home
- Trained and mentored all new personnel to maximize quality of service and performance
- Drove improvements to workflow and room turnover with hands-on, proactive management style
- Completed schedules, shift reports and other business documentation
- Coordinated household cleaning service operations, including driving business development and managing client relations
- Managed team productivity and workflow to exceed quality standards
- Worked with in house assistants to respond promptly to all guest requests
- Communicated repair needs to maintenance staff
- Placed orders for housekeeping supplies and guest toiletries
- Restocked room supplies such as facial tissues for personal touch with every job
- Kept building entryway glass clean and polished for professional presentation.
Skills
- Mopping and sweeping
- Vacuuming
- Care of fine art
- Window cleaning
- Cleaning techniques
- Sorting and washing laundry
- Residential cleaning
- Excellent work ethic
- Employee training
- Staff supervision
- Food plating and presentation
- Task Delegation
- Security awareness
- Stain Removal
- Supply Ordering
- Upholstery Cleaning
- Cleaning practices
- Customer Relationship Management
- Mopping and buffing floors
- Vacuuming and sweeping
Languages
- English, Excellent
- Spanish, Excellent
Timeline
Lead Housekeeper
Prodigy Consultant
01.2023 - 04.2024
Lead Housekeeper
Frontier Personal L.L.C.
11.2021 - 09.2023
Lead Housekeeping Supervisor
The Rappaports
06.2020 - 06.2021
Lead Housekeeper
The Hollander's
06.2020 - 06.2021
Housekeeping Team Lead
Mr. Mike Patel
04.2017 - 02.2012
Full Charge Housekeeper
Ms. Connie Pemberton
05.2016 - 04.2017
Full Charge Live in Caretaker/Housekeeper
Mrs. Jody Clark
02.2014 - 05.2017