Hi, I’m
Angelica McGee
Ukiah,California
Summary
Proven track record in enhancing customer satisfaction and loyalty, notably at Chevron, through exceptional customer service and meticulous cash handling. Demonstrated patience and empathy in high-stress environments, contributing to a significant reduction in registration errors. Skilled in customer assistance and inventory management, ensuring operational excellence and privacy compliance.
Overview
2025
years of professional experience
Work History
Chevron
Cashier
Job overview
- Answered questions about store policies and addressed customer concerns.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Performed cash, card, and check transactions to complete customer purchases.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
Adventist Health- Ukiah
Surgery Scheduler
12.2022 - Current
Job overview
- Facilitated the training of new ER registrars, promoting best practices and adherence to hospital policies.
- Participated in regular continuing education courses to stay current on healthcare industry trends and maintain professional knowledge.
- Managed high-stress situations by maintaining a calm demeanor and ensuring proper procedures were followed.
- Maintained strict confidentiality of personal health information according to HIPAA regulations, safeguarding patient privacy rights.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Served as a liaison between patients, families, and medical staff, fostering clear communication during critical moments.
- Improved patient satisfaction by effectively addressing concerns and providing compassionate support.
- Collaborated with medical staff to ensure timely treatment for critically ill patients.
- Reduced registration errors through diligent attention to detail when gathering patient information, leading to improved data accuracy.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Adventist Health- Ukiah
Patient Access- ER Registrar
09.2003 - 11.2022
Job overview
- Facilitated the training of new ER registrars, promoting best practices and adherence to hospital policies.
- Participated in regular continuing education courses to stay current on healthcare industry trends and maintain professional knowledge.
- Managed high-stress situations by maintaining a calm demeanor and ensuring proper procedures were followed.
- Maintained strict confidentiality of personal health information according to HIPAA regulations, safeguarding patient privacy rights.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Served as a liaison between patients, families, and medical staff, fostering clear communication during critical moments.
- Improved patient satisfaction by effectively addressing concerns and providing compassionate support.
- Collaborated with medical staff to ensure timely treatment for critically ill patients.
- Reduced registration errors through diligent attention to detail when gathering patient information, leading to improved data accuracy.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Northwest Insurance Center
Secretary/File Clerk
11.1998 - 08.2001
Job overview
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Entered data into system and updated customer contacts with information to keep records current.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained electronic filing systems and categorized documents.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
Timeline
Surgery Scheduler
Adventist Health- Ukiah
12.2022 - Current
Patient Access- ER Registrar
Adventist Health- Ukiah
09.2003 - 11.2022
Secretary/File Clerk
Northwest Insurance Center
11.1998 - 08.2001
Cashier
Chevron