ANGELICA MEJIA PEREZ
Jackson Heights,NY
Summary
Detail-oriented office administration professional with a strong background in clerical tasks, exceptional customer service skills, and a proven ability to excel in high-volume situations. Seeking an entry-level role to contribute to a dynamic team and enhance office operations
Overview
6
6
years of professional experience
Work History
Outreach Coordinator
Healthfirst Insurance
New York, NY
01.2023 - 05.2024
- Successfully managed a high call volume: Consistently handled over 90 calls per day, maintaining clear and efficient communication with patients, healthcare professionals
- Implement community outreach and engagement plans to reach vulnerable communities.
- Maintain outreach contacts in the organization's database to track progress toward base building goals.
- Facilitate weekly meetings to discuss internal operational issues, current events, and community advocacy.
- Track data using spreadsheets to record pledges, phone calls, and canvassing.
- Provide patients with information, referrals and assistance accessing resources such as food, housing and transportation.
Administrative Support Associate
Northwell Health
Rego Park, NY
04.2022 - 12.2022
- Perform clerical duties for various medical departments, including gastroenterology, internal medicine, gynecology, cardiology, and urology.
- Verify insurance eligibility and created referrals when required, ensuring a smooth patient care process.
- Created and maintained spreadsheets in Microsoft Excel for record-keeping and reporting, contributing to effective data management.
- Greet visitors warmly, managed incoming phone calls, and efficiently maintained the front reception desk.
- Direct incoming calls to the appropriate department or employee, ensuring efficient communication within the organization.
- Proactively addressed customer issues to provide immediate resolution and enhance customer satisfaction and retention.
Receptionist
corona 26 dental
Corona, NY
03.2018 - 09.2020
- Provided organization to 4 doctors with different specialties
- Scheduled appointments in accordance with each doctor’s schedule
- Contacted private insurance for clarification of patient’s benefits
- Contacted state Medicaid insurance for clarification of patients benefits
- Accommodated doctors’ referrals/ transferred results
- Worked with the manager to increase referral networking
- Responsible for clinic’s efficiency if the manager was absent
- The main point of contact in regards to minor incidents in the office
Education
High School Diploma -
Union Square Academy For Health Sciences
New York, NYSkills
- Multi-Line Telephone Systems (Interaction)
- High Call Volume (Over 90 Calls Per Day)
- Fluent in Spanish
- Microsoft Excel
- Microsoft Word
- Insurance verification
- Medical records
- Medical documentation
- Salesforce
- Enhanced Care Management (ECM)
- Dentrix
Languages
Spanish
Timeline
Outreach Coordinator
Healthfirst Insurance
01.2023 - 05.2024
Administrative Support Associate
Northwell Health
04.2022 - 12.2022
Receptionist
corona 26 dental
03.2018 - 09.2020
High School Diploma -
Union Square Academy For Health Sciences
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