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Angelica Melendez
Summary
Dependable Air Force veteran with 5 years active duty qualifications and 2+ years of customer relationship management experience. Seeking to maintain a full-time position offering excellent communication, interpersonal skills, and solid expertise in employee relations. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Available for work in Phoenix, AZ and surrounding areas July 20th, 2022.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Continental U.S. Munitions Cell Technician
United States Air Force, USAF
Hill AFB, Utah
10.2021 - Current
- Performed Global logistical and technical customer support functions for 160 Continental United States (CONUS) field units
- Minimized process discrepancies by spearheading $34M transportation budget, supervising staff, and controlling $3B inventory and supply management
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Exceeded goals through effective task prioritization and great attention to detail
Munitions Control Supervisor
United States Air Force, USAF
Barksdale AFB, Louisiana
02.2021 - 10.2021
- Coordinated weekly schedules with 50+ employees to promote on-time delivery of assets valued at $3B
- Completed weekly logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions
- Documented production updates in Excel and Power Point for excellent recordkeeping
- Supervised 10 personnel and offered extensive mentoring and training assistance
Munitions Operations Technician
United States Air Force, USAF
Barksdale AFB , Louisiana
07.2019 - 02.2021
- Oversaw stock inventories valued at $3B, identified discrepancies, and researched trends with recommended corrective actions
- Answered over 20 customer calls daily and triaged requests for assistance in order to provide top-notch support
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution
- Implemented Microsoft products and other software tools to create documents and other communications
Office Assistant Trainee
Bent County Public Health
Las Animas, Colorado
01.2016 - 08.2016
- Maintained over 200 patient files and digitized records for easy updating and retrieval by authorized team members
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Executed record filing system to improve document organization and management
- Broadened skillset by receiving on the job training while simultaneously attending high school
Education
Bachelor of Arts - Business Administration
American Military University
Charles Town, West Virginia 2023
Associates - Munitions Systems Technology
Community College of The Air Force
Montgomery, AL04.2021
Skills
- Mentoring and Supervision
- Organization and Time Management
- Task Prioritization
- Training and Development
- Leadership
- Strong Communication
- Computer Proficiency
- Flexible and Adaptable
Certification
- Active Secret Clearance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Continental U.S. Munitions Cell Technician
United States Air Force, USAF
10.2021 - Current
Munitions Control Supervisor
United States Air Force, USAF
02.2021 - 10.2021
Munitions Operations Technician
United States Air Force, USAF
07.2019 - 02.2021
Office Assistant Trainee
Bent County Public Health
01.2016 - 08.2016
Bachelor of Arts - Business Administration
American Military University
Associates - Munitions Systems Technology
Community College of The Air Force
- Active Secret Clearance
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