Angelica MENA
Brownsville,TX
Summary
Dedicated housekeeper with extensive experience at Holiday Inn, excelling in deep cleaning and room preparation. Proven ability to enhance guest satisfaction through exceptional customer service and attention to detail. Skilled in chemical safety and effective communication, ensuring a pristine environment and prompt resolution of maintenance issues.
Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction.
Overview
1
1
year of professional experience
Work History
Housekeeper
Holiday Inn
Brownsville, TX
07.2024 - Current
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Waxed and polished wood furnishings to restore faded appearance.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Communicated with maintenance team on damages to repair.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Sorted and counted linens and organized in storage areas.
- Observed proper use of chemicals when cleaning various surfaces.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Reported any maintenance issues or damage to supervisors immediately.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Used cleaning chemicals following proper guidelines.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
Education
High School Diploma -
James Pace High School
Brownsville, TX10-2014
Skills
- Room preparation
- Chemical safety
- Deep cleaning
- Team collaboration
- Customer service
- Problem resolution
- Communication skills
- Attention to detail
- Organizational skills
- Ironing and folding
- Residential cleaning
- Dusting furniture
- Folding clean laundry
- Able to lift [25-50] lbs
- Ordering cleaning supplies
- Bed making proficiency
- English language fluency
- Deep cleaning expertise
- Cleaning bathrooms
- Mopping and sweeping
- Dusting
- Teamwork
Timeline
Housekeeper
Holiday Inn
07.2024 - Current
High School Diploma -
James Pace High School
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