ANGELICA MENENDEZ
Miami,FL
Summary
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
34
34
years of professional experience
Work History
Senior Administrative Assistant
Miami Dade Public Schools
07.2023 - Current
- Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.
- Managed sensitive information with utmost discretion to maintain confidentiality at all times.
- Researched and analyzed data to efficiently contribute to executive reports for monthly meetings.
- Enhanced communication within the organization by managing internal and external correspondence promptly and professionally.
- Assisted coworkers and staff members with special tasks on daily basis.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Followed-up on past due payments to facilitate prompt collection of payments.
- Reviewed invoices for accuracy and completeness prior to issuing payments.
Clerical Specialist
Miami-dade County Public Schools
02.2021 - Current
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Mentored, trained and supported new staff members in office policies and procedures.
- Ensured test integrity by vigilantly monitoring students during exams and addressing any issues or concerns promptly.
- Provided exceptional customer service to both students and faculty, answering questions and resolving issues related to the testing process.
- Managed scheduling of exam appointments, maximizing availability while preventing overbooking or double-booking conflicts.
- Collaborated with other Test Proctors to create a consistent testing experience across all exam sessions.
- Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
- Maintained payroll information by calculating, collecting, and entering data.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained confidentiality of employee records and payroll information.
- Facilitated employee understanding of payroll issues, providing detailed explanations and quick resolutions.
- Completed payroll accurately and timely to meet employee expectations.
- Processed timecards and payroll data for team of employees.
Data Input Specialist
Miami Dade Public Schools
02.2023 - 07.2023
- Ensured data confidentiality through strict adherence to security protocols and guidelines.
- Maintained high levels of productivity by consistently meeting or exceeding data input quotas.
- Improved overall work environment through active participation in department meetings, sharing ideas for enhancements, and supporting team-building initiatives.
- Collaborated with cross-functional teams to improve departmental processes and ensure optimal workflow efficiency.
- Provided exceptional customer service to attendees, responding quickly to inquiries and resolving issues efficiently.
Guest Care
Carnival Cruise Lines
08.2017 - 06.2020
- Assist guest with Post Cruise Concerns
- Research any shipboard notes from their past sailings
- Assist guest with updating their profile with past cruises
- Provide detail information regarding their financial statements
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Customer Account Executive
Comcast
01.2010 - 08.2017
- Assist customers with questions regarding their monthly statement
- Assist customers with their cable equipment and set up appointments as needed
- Offers Comcast products and services to meet customer needs
- Research and identify trends in service/equipment problems
- Responsible for answering incoming calls for technical questions and problem resolution related to Comcast products as well as customer equipment
Concierge / Member Service Representative
Eastern Financial FL Credit Union
11.2006 - 03.2008
- Responsibilities include establishing and closing accounts for members
- Handle inquiries regarding lost and/ or stolen funds
- Assisting members with financial needs such as deposits and withdrawals with their checking, savings and loans
- Troubleshooting with home banking and bill payer issues
- Provide detailed information on all products and services offered
- Order all office supplies
- Notary Public
Customer Service Representative
Eastern Financial FL Credit Union
06.2005 - 11.2006
- Handle high volume customer service calls and database
- Open and close sub accounts
- Sold Bank products i.e
- IRA’s, Certificate of Deposits and Loans
- Conduct superior service to our English and Spanish speaking members
- Handled escalated calls
- Assisted in training new call center employees
Claims Specialist
National Loss Consultants
08.2004 - 06.2005
- Perform a variety of duties related to providing administrative support
- Handle high volume customer service calls and database
- Liaison between management and customers
- Conduct superior service to our English and Spanish speaking clients
- File Claims and schedule adjuster appointments
Client Service Coordinator
H & R Block
01.2002 - 04.2004
- Answering high volume call switchboard
- Cash draw reconciliation
- All general clerical responsibilities
- Initiate and complete referral opportunities to tax advisors and accountants
- Ability to recognize, assist and meet customers financial needs
Administrative Assistant
LanScot Arlen Fabrics
01.1991 - 11.2001
- Welcome, greet, assist and or direct employees, clients, visitors or the general public
- Schedule appointments for showroom presentations and reservations for out of town guests/ customer data entry
- All clerical responsibilities for the office
- Day to day operational support for the office
Education
GED -
Miami Lakes Educational Center
Miami, FLBachelor of Arts - Organizational Leadership
St. Thomas University
Miami, FL06-2026
Skills
- Microsoft Word
- Power point
- Microsoft Excel
- Microsoft Outlook
- Outstanding Customer Service
- High-level multitasking
- Scheduling services
- Effective problem solving
- Customer service
Timeline
Senior Administrative Assistant
Miami Dade Public Schools
07.2023 - Current
Data Input Specialist
Miami Dade Public Schools
02.2023 - 07.2023
Clerical Specialist
Miami-dade County Public Schools
02.2021 - Current
Guest Care
Carnival Cruise Lines
08.2017 - 06.2020
Customer Account Executive
Comcast
01.2010 - 08.2017
Concierge / Member Service Representative
Eastern Financial FL Credit Union
11.2006 - 03.2008
Customer Service Representative
Eastern Financial FL Credit Union
06.2005 - 11.2006
Claims Specialist
National Loss Consultants
08.2004 - 06.2005
Client Service Coordinator
H & R Block
01.2002 - 04.2004
Administrative Assistant
LanScot Arlen Fabrics
01.1991 - 11.2001
GED -
Miami Lakes Educational Center
Bachelor of Arts - Organizational Leadership
St. Thomas University
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