Angelica M Lewis
Newport News
Summary
Dynamic supervisor with proven expertise in conflict resolution and team collaboration. Successfully led training initiatives that enhanced team performance and morale, while fostering an inclusive and productive work environment.
Overview
13
13
years of professional experience
Work History
Supervisor
GEICO
11.2016 - 02.2026
- Supervised daily operations to ensure adherence to company policies and procedures.
- Led team training sessions to enhance skills and improve overall performance.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Supervisor
Alorica
Norfolk, VA
08.2013 - 05.2016
- Conducted regular review of all call center agent's performance and organized training sessions for under performers
- Submitted regular reports to management and sought new ideas and strategies to improve performance at the center.
- Scheduled and organized shift patterns for team members to ensure that customers are never left unattended.
- Facilitated and organized training sessions for team members to educate business initiatives and increase company growth
Education
No Degree - Economics And Accounting
Tidewater Community College
Norfolk, VABachelor of Arts - Political Science
Old Dominion University
Norfolk, VA05-2010
Skills
- Classroom Management
- Communication and Interpersonal Skills
- Lesson Planning
- Student Engagement
- Team Collaboration
- Conflict Resolution
- Organization and Time Management
- Goal oriented
Timeline
Supervisor
GEICO
11.2016 - 02.2026
Supervisor
Alorica
08.2013 - 05.2016
No Degree - Economics And Accounting
Tidewater Community College
Bachelor of Arts - Political Science
Old Dominion University