Angelica M. Millan
Estero
Summary
High-energy, resilient service professional with 5+ years of experience in high-volume, fast-paced environments. Proven track record of maintaining operational integrity and passenger/customer safety during high-stress intervals. Expert in situational awareness and conflict de-escalation, developed through diverse leadership roles in Greek life and student advocacy. Committed to serving rigorous safety standards and world-class hospitality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Writing Lab Consultant
Florida Gulf Coast University
01.2026 - Current
- Support student writers through individual consultations.
- Promote critical thinking, foster skill development, and encourage collaboration in an open, supportive environment.
- Evaluated student written work, ensuring citations were in proper formats, ex: APA, MLA, Chicago, etc.
Front Desk Attendant
Florida Gulf Coast University
05.2025 - Current
- Assist career and academic advisors with scheduling and student meetings.
- Provide guidance and share campus resources with FGCU students.
- Communicate with the Career Development Department regarding alumni resources and events.
- Utilize Microsoft Teams for scheduling, communication, and document management.
Server
VI at Bentley Village
11.2024 - Current
- Serve guests in a professional and timely manner, ensuring high-quality service.
- Prepare dining areas for service and assist with event setup and breakdown.
- Safely handle glassware, silverware, and other dining materials.
- Maintain cleanliness and sanitation standards throughout service areas.
- Lift and transport items weighing over 50 lbs. as needed.
Server/Hostess
IHOP
06.2024 - 04.2025
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Trained new staff on menu items, service protocols, and efficient workflow techniques.
- Collaborated with kitchen staff to ensure timely order delivery and high-quality food presentation.
- Served food and beverages promptly with focused attention to customer needs.
Student Assistant
Florida Gulf Coast University
10.2023 - 07.2024
- Coordinated student events, fostering community engagement and collaboration among peers.
- Assisted faculty with administrative tasks, ensuring smooth operations within department.
- Cleaned and organized sport facilities around campus.
Guest Attendant/Food Handler
Culver's
10.2021 - 08.2023
- Process customer orders at both the register and drive-thru efficiently and accurately.
- Prepare and maintain custard machines, ensuring consistent quality and cleanliness.
- Assist kitchen staff with food preparation and order fulfillment.
- Maintain a clean and safe restaurant environment during and after shifts.
- Deliver prompt and courteous customer service in a fast-paced setting.
Hostess/Server/Cashier
Red Lobster
04.2021 - 10.2021
- Greeting and seat guests while managing dining flow and wait times.
- Assist servers with drink orders, table setup, and guest requests.
- Support kitchen staff with food preparation and packaging for to-go orders.
- Process payments and handle curbside pickup orders efficiently.
- Uphold cleanliness, professionalism, and customer satisfaction standards.
Education
Bachelor of Science - Legal Studies, Political Science
Florida Gulf Coast University
Fort Myers12-2026
High School Diploma -
Nova High School
Davie, FL06-2023
Skills
- Time Management
- Effective communication
- Customer Service and Hospitality
- Able to lift 50 lbs
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
Accomplishments
- Assistant Director Search Panelist -Fraternity and Sorority Life at FGCU
- Dean's List - FALL 2025
Affiliations
- Sigma Lambda Gamma National Sorority, Inc.
- Phi Delta Chapter – Florida Gulf Coast University Fall 2023 – Present
- Vice President of Marketing 2024-2025
- Cultural awareness Chair 2025-2026
- Bylaws Committee 2025-2026
- Social Interaction Chair 2024-2025
- Phi Alpha Delta Law Fraternity, International.
- FGCU Pre – Law Chapter – Florida Gulf Coast University Fall 2023 – Present
- President 2025 – 2026
- Reactivated chapter at FGCU.
- Handle business for the good of the chapter.
- Communicate with Executive Office and FGCU.
- Student Government Senator
- Student Government – Florida Gulf Coast University 2023-2024
- Senator 2023 – 2024
- Passed and sorted proposed bills from organizations.
- Scheduled meetings.
- Sub-committee experience.
Certification
- Student Leader Certification - Fraternity and Sorority Life at FGCU
- Food and Beverage Handling Certification
Timeline
Writing Lab Consultant
Florida Gulf Coast University
01.2026 - Current
Front Desk Attendant
Florida Gulf Coast University
05.2025 - Current
Server
VI at Bentley Village
11.2024 - Current
Server/Hostess
IHOP
06.2024 - 04.2025
Student Assistant
Florida Gulf Coast University
10.2023 - 07.2024
Guest Attendant/Food Handler
Culver's
10.2021 - 08.2023
Hostess/Server/Cashier
Red Lobster
04.2021 - 10.2021
Bachelor of Science - Legal Studies, Political Science
Florida Gulf Coast University
High School Diploma -
Nova High School