Angelica Munoz
Cicero,IL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments.
Overview
10
10
years of professional experience
Work History
Receptionist Administrator
Rosin Eyecare
10.2021 - 01.2024
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Esthetician
Skin1 Spa
02.2017 - 05.2019
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
Receptionist
Home Carpet One
04.2016 - 01.2017
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Completed data entry and filing to keep records updated for easy retrieval.
Office Administrative Assistant
Marquez Brothers
12.2013 - 12.2014
- Facilitated communication between departments for improved collaboration and project success.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Remained adaptable to changing workloads and priorities while maintaining a high level of organization and attention to detail.
Education
Arts of Science
City Colleges of Chicago-Richard J Daley College
Chicago, IL03.2012
Skills
- Client Relations
- File Management
- Maintains Confidentiality
- Meticulous Attention to Detail
- Leadership
- Communication
- Problem Solving
Languages
Spanish
Native or Bilingual
Timeline
Receptionist Administrator
Rosin Eyecare
10.2021 - 01.2024
Esthetician
Skin1 Spa
02.2017 - 05.2019
Receptionist
Home Carpet One
04.2016 - 01.2017
Office Administrative Assistant
Marquez Brothers
12.2013 - 12.2014
Arts of Science
City Colleges of Chicago-Richard J Daley College
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