Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Languages
Timeline
Generic

Angelica Myers

Houston,TX

Summary

Professional Customer Service Representative with 10 more years of experience in Addressing and resolving complex customers querries. Passionate about building strong customer relationships, and increasing customer engagement. Dedicated and empathetic customer service professional with strong communication, problem-solving, and multitasking skills. Seeking to join OnTrac as a Customer Care Associate to provide outstanding support, ensure smooth package delivery, and contribute to an excellent customer experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

ASC Houston
04.2023 - 07.2024
  • - Provided virtual and in-person customer support, handling high call and email volumes with professionalism and empathy.
  • - Resolved delivery, billing, and account-related issues by troubleshooting, documenting cases, and escalating when necessary.
  • - Partnered with internal teams to ensure efficient and timely resolution of customer concerns.
  • - Maintained accurate records in company tracking systems while multitasking across multiple computer applications.
  • - Consistently exceeded performance goals for customer satisfaction and resolution speed.

Customer Care Specialist

Client Services Department
01.2022 - 03.2024
  • Assisted customers with inquiries regarding services, accounts, and deliveries in a fast-paced call center environment.
  • - Delivered empathetic and attentive support while navigating multiple software systems.
  • - Processed customer requests, entered data accurately, and escalated complex issues when appropriate.
  • - Recognized for meeting and exceeding customer experience and performance metrics.
  • Managed 30or more incoming calls, emails

Education

High School Diploma -

Parkview Baptist Church
Lake Charles, LA
05.2018

Skills

  • - Strong written and verbal communication
  • - Empathy and active listening
  • - Problem-solving & troubleshooting
  • - Data entry (30 WPM, including 10-key)
  • - Multitasking across multiple computer applications
  • - Remote work experience with reliable PC & internet
  • Clear communication
  • Product knowledge
  • Confidence
  • Professionalism

Accomplishments

  • consistently maintained a customer satisfaction rating of 95% or higher by providing attentive and personalized service.
  • Resolved customer issues promptly , reducing average resolution time by 20% and improving overall efficacy.
  • assisted and average of 50-100 customers payday while ensuring accuracy and attention to detail
  • recognized by management for excellent communication skills and professionalism in handing customer interactions.
  • streamlined order precessing procedures, reducing errors by 15% and improving workflow consistency.

Certification

  • certified Customer Service Professional (CCSP)-professional recognition for strong customer service skills.
  • Customer Service Excellence Certification- Shows proficiency in handling clients and improving satisfaction.
  • Call Center/ Contact Center Certification - Focused on phone/ email support best Practices.
  • Conflict Resolution/ Communication Skills Certification-Demonstrates ability to handle Difficult interactions effectively .
  • Microsoft Office Specialist (MOS)-used it to handle data entry ,tracking,or reports.
  • CRM Software Tool

Additional Information

  • - Reliable Windows PC with 8GB RAM
  • - Reliable high-speed internet
  • - Ability to work flexible shifts
  • - Background check ready

Languages

English

Timeline

Customer Service Representative

ASC Houston
04.2023 - 07.2024

Customer Care Specialist

Client Services Department
01.2022 - 03.2024

High School Diploma -

Parkview Baptist Church

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