Angelica Naranjo
Tracy,CA
Summary
Adept at managing high-stress situations and resolving customer disputes, I enhanced loyalty at La Plaza Market through empathetic service. Skilled in insurance verification and patient confidentiality, my role at San Mateo Medical Center streamlined patient processing. Demonstrating problem-solving acumen and a commitment to HIPAA compliance, I consistently contributed to team goals and patient satisfaction.
Overview
6
6
years of professional experience
Work History
Patient Services Assistant II
County Of San Mateo
03.2024 - Current
- Opened office each day.
- Determine and Verify patients eligibility and benefits for medical care and treatment.
- keep record of high volume calls to the emergency department, ability to deal with emergency situation.
- Retrieve, enter and update patient information electronically. Use computer programs for the San Mateo Medical Center E ( Electronic Clinic Works ), Gold,.
- Refer patients to healthcare services or resources.
- Collect payments. Knowledge of payment sources Medicare, Medical and Private Insurance for billing.
- Administrative duties, fax, distribute mail and other clerical duties as assigned.
- Knowledge of payment sources Medicare, Medical and Private Insurance for billing.
- Taking patient's payment.
- Posting Commercials insurance paymments.
Patient Services Specialist
San Mateo Medical Center
05.2022 - 01.2024
- Billing to Medical insurance.
- Follow up on Claim Denials.
- Verified patient insurance eligibility and entered patient information into system.
- Adjusting charges.
- Updating patients Demographics.
Patient Services Assistant
San Mateo Medical Center
02.2022 - 05.2022
- Taking phone calls.
- Assisting in- coming patients for payments.
- Completed necessary reports and documentation on time.
- Educated patients on available resources for financial assistance programs.
- Opening mail and scanned.
- Posting insurance and patients payments.
- Recoding patients visit with right insurance.
- Updating patients Demografics.
Production Worker
Tesla
07.2020 - 08.2020
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
Customer Service Representative
La Plaza Market
05.2019 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Merrill F. West
1775 W Lowell Ave Tracy CA 9537606-2019
Skills
- Customer service and assistance
- Patient confidentiality
- Accounts receivable
- Insurance verification
- Appointment scheduling
- Healthcare systems
- Cross-cultural sensitivity
- Investigating issues
- Problem-solving
- Friendly and outgoing
- Team collaboration
- HIPAA compliance
- Customer follow-up
- Verbal and written communication
- Money handling
- Insurance billing
Languages
Spanish
Full Professional
Timeline
Patient Services Assistant II
County Of San Mateo
03.2024 - Current
Patient Services Specialist
San Mateo Medical Center
05.2022 - 01.2024
Patient Services Assistant
San Mateo Medical Center
02.2022 - 05.2022
Production Worker
Tesla
07.2020 - 08.2020
Customer Service Representative
La Plaza Market
05.2019 - 06.2020
High School Diploma -
Merrill F. West