ANGELICA NARVAEZ
Newton
Summary
10+ Years of customer service and satisfaction experience. In depth understanding of customer needs and a willingness to execute customer vision. Expanded skill set with 3 certification certifications. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Unit Associate
Atlantic Health System Newton
06.2023 - Current
- Implemented standardized protocols for patient intake, enhancing workflow efficiency within the unit.
- Streamlined communication between nursing staff and physicians, improving response times to patient needs.
- Led quality assurance initiatives to enhance service delivery and maintain regulatory compliance within the unit.
- Analyzed operational data to identify trends and recommend process improvements, driving overall unit performance.
- Enhanced teamwork within the unit by actively participating in staff meetings, offering constructive feedback, and supporting colleagues in their daily tasks.
- Safeguarded confidential patient information by adhering to strict HIPAA regulations during all interactions with medical personnel, patients, and families.
Patient Liaison
AHS
01.2023 - Current
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions in a professional manner.
- Streamlined communication between patients, healthcare providers, and administrative staff for improved care coordination.
- Ensured positive patient experiences by maintaining a welcoming and supportive environment at the facility.
- Assisted with the development of patient education materials to promote better understanding of treatment plans and options.
- Collaborated with interdisciplinary teams to optimize patient outcomes during their hospital stay.
Banquet Captain
Bear Brook Valley
04.2019 - 09.2022
- Designed and arranged station display, handled inventory.
- Orchestrated positive customer experiences by overseeing every area of event operations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Set schedules for 20 staff by planning and designating shifts and hours.
Medical Office Assistant
Denville Pediatrics
09.2015 - 10.2016
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Used Anita to schedule appointments for doctor visits and procedures.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
Education
Medical Office Administrative Assistant Program - undefined
Sussex County Community College
EKG Technician Certification - Medical
Sussex County Community College
Skills
- Working knowledge of Medical Terminology; Excellent oral and written communication skills
- Advanced computer skills: MS Word, Excel, PowerPoint, Medisoft, EHR, Anita
- Staff Management and Supervision
- Multi-Line Phone Systems
- Patient Scheduling
- Past Due Account Management
Certification
- First Aid/CPR Certified
- CET - EKG Technician
- CMAS - Certified Medical/Administrative Specialist
Timeline
Unit Associate
Atlantic Health System Newton
06.2023 - Current
Patient Liaison
AHS
01.2023 - Current
Banquet Captain
Bear Brook Valley
04.2019 - 09.2022
Medical Office Assistant
Denville Pediatrics
09.2015 - 10.2016
Medical Office Administrative Assistant Program - undefined
Sussex County Community College
EKG Technician Certification - Medical
Sussex County Community College